VIP Guest Experience Agent

Accor Apartments & Realty; Gold Coast City; On-site; AUD 42,000 - 52,000; Full time

Job summary

Accor Apartments & Realty is seeking a Guest Service Agent to greet guests with a warm welcome and provide exceptional hospitality throughout their stay.

You will manage check-ins and check-outs, assist with reservations, and share local recommendations while ensuring smooth operation and guest satisfaction. The role requires multitasking, strong communication, and the ability to work varied shifts, including nights and weekends.

Qualifications

• Experience in hotel front desk operations is valuable
• Innovative approach to customer service
• Ability to work both in a team and independently
• Strong organisational and time-management skills
• Excellent written and verbal communication skills
• Willingness to work nights, weekends and public holidays

Responsibilities

• Roll out the red carpet of hospitality from check-in to check-out
• Confidant in communicating with guests and colleagues
• Resolve guest issues and turn dilemmas into positive outcomes
• Promote hotel amenities and services with strong product knowledge
• Share local information on neighbourhood hotspots and attractions
• Handle reservations and guest accounts accurately

Skills

Front desk operations

Team collaboration

Multitasking under pressure

Written & verbal communication

Night shifts availability

Job description

Accor Apartments & Realty is seeking a Guest Service Agent to greet guests with a warm welcome and provide exceptional hospitality throughout their stay.

You will manage check-ins and check-outs, assist with reservations, and share local recommendations while ensuring smooth operation and guest satisfaction. The role requires multitasking, strong communication, and the ability to work varied shifts, including nights and weekends.