VIP Front Desk Concierge

Accor Apartments & Realty; Adelaide; On-site; AUD 48,000 - 62,000; Full time

Job summary

Accor Apartments & Realty is seeking a Guest Service Agent to warmly welcome guests from check-in to check-out, ensuring exceptional hospitality and memorable experiences. The role involves handling reservations, assisting guests, and promoting hotel services.

You will collaborate with colleagues, thrive under pressure, and be available for varied shifts including nights and weekends. A strong focus on communication and guest satisfaction is essential.

Qualifications

• Experience in hotel front desk operations is advantageous.
• Excellent communication and guest service orientation.
• Ability to work both independently and in a team.
• Strong organisational and time management under busy conditions.
• Clear written and verbal communication skills.
• Willingness to work nights, weekends and holidays as required.

Responsibilities

• Greet guests warmly and manage check-in/check-out processes.
• Communicate with guests and colleagues to ensure smooth operations.
• Resolve guest issues and turn challenges into positive outcomes.
• Promote hotel amenities and services with thorough knowledge of offerings.
• Share local information and recommendations with guests.
• Manage reservations and guest accounts accurately.

Skills

Guest services

Team collaboration

Multitasking

Communication

Shift flexibility

Job description

Accor Apartments & Realty is seeking a Guest Service Agent to warmly welcome guests from check-in to check-out, ensuring exceptional hospitality and memorable experiences. The role involves handling reservations, assisting guests, and promoting hotel services.

You will collaborate with colleagues, thrive under pressure, and be available for varied shifts including nights and weekends. A strong focus on communication and guest satisfaction is essential.