Guest Service Agent

Accor; Kingscliff; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Discounts on accommodation and food & beverage

Career development opportunities

Accor Live Limitless Loyalty Program

Job summary

Accor in Kingscliff seeks a Guest Service Agent to provide an exceptional hospitality experience from check-in to check-out. You will be the friendly face greeting guests, ensuring they feel welcome and valued throughout their stay.

Successful candidates will demonstrate previous front desk experience, superior communication skills, and the ability to multitask. You will enjoy various benefits including discounts, loyalty rewards, and access to training programs. Join a global leader in hospitality!

Qualifications

• Previous experience in hotel front desk operations is a valuable asset.
• Innovative approach to exceeding customer service expectations.
• Skilled at collaborating within teams, as well as working independently.

Responsibilities

• Ensure every guest feels like a VIP from check-in to check-out.
• Communicate with guests and colleagues to ensure cohesive collaboration.
• Handle reservations and manage guest accounts efficiently.

Skills

Customer service

Communication skills

Organizational skills

Team collaboration

Multitasking

Job description

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. You will be responsible for ensuring an exceptional hospitality experience from check‑in to check‑out.

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check‑in to check‑out
• Confide in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must‑visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills And Experience

• Previous experience in hotel front desk operations is a valuable asset
• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi‑task and thrive under pressure, supported by strong organisational and time‑management skills
• Proficiency in both written and verbal communication
• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required

Accor Benefits

• ALL Heartist Membership – Take advantage of discounts on accommodation and food & beverage worldwide
• Family & Friends Discounts – Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program – Earn status & reward points on your worldwide stays
• Learn Your Way – Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network – With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities – We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

Accor is an inclusive company, building diverse teams across the globe.