Guest Service Agent

Accor; North Canberra; On-site; AUD 30,000 - 47,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Accor Academy

Typsy training

Global career opportunities

Job summary

Mantra MacArthur Hotel, operating under Accor, is seeking a Guest Service Agent to warmly welcome guests from check-in to check-out and deliver exceptional hospitality. You will assist guests with reservations, offer local recommendations, and collaborate with team members to ensure a seamless stay.

The role requires strong communication, problem-solving abilities, and a flexible schedule including nights and holidays.

Qualifications

• Previous experience in hotel front desk operations is valuable.
• Strong customer service orientation.
• Ability to work in a team and independently.
• Excellent organizational and time management skills.
• Strong written and verbal communication.
• Availability for nights, weekends and public holidays.

Responsibilities

• Greet guests and ensure a warm welcome from check-in to check-out.
• Communicate effectively with guests and colleagues to ensure smooth operations.
• Resolve guest issues and turn challenges into positive outcomes.
• Promote hotel amenities and services to guests.
• Share local area information and highlights with guests.
• Manage reservations and guest accounts accurately.

Skills

Front desk experience

Customer service mindset

Teamwork & independence

Multitasking & time management

Communication skills

Shift flexibility

Job description

Located just outside of Canberra’s CBD, Mantra MacArthur Hotel presents a diverse array of accommodation to suit different guest preferences. These offerings include apartment-style studio rooms catering to business travellers, as well as one and two bedroom suites tailored to the needs of groups and families. On your days off, immerse yourself in the abundance of offerings that our nation’s capital has to offer. Explore iconic landmarks such as the National Gallery, the War Memorial, and Parliament House; or take a leisurely stroll through the bustling shopping and dining precinct.

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills And Experience

• Previous experience in hotel front desk operations is a valuable asset
• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours.