VIP Field Engineer - On-Site Enterprise Tech & Support

Unisys; Canberra; On-site; AUD 90,000 - 130,000; Full time

Job summary

Unisys is seeking a Field Engineer to deliver VIP, deskside IT support for large, complex clients and across the company’s product suite. You will perform high-level installation work for storage and network hardware, troubleshoot across hardware, software and OS, and collaborate with technical teams to ensure seamless service delivery.

Responsibilities include configuring MDM platforms, managing Active Directory/Azure AD, and delivering white-glove support for executives and VIP stakeholders.

Qualifications

• NV2 Security Clearance is required for this role.
• Experience providing VIP and executive desk-side IT support.
• Strong troubleshooting across hardware, software and networks.

Responsibilities

• Serve as Field Engineer for large, complex clients and across company products and services.
• Perform VIP deskside support activities and high-level installation for storage and network devices.
• Troubleshoot OS, application, and performance issues; configure and troubleshoot MDM platforms like Intune.
• Manage Active Directory and Azure AD user accounts; provide white-glove support for executives.
• Create and maintain technical documentation and troubleshooting guides.

Skills

VIP deskside support

Active Directory

Azure AD

Intune

MDM platforms

Troubleshooting

Technical documentation

Tools

Intune

YubiKeys

Azure AD

Job description

Unisys is seeking a Field Engineer to deliver VIP, deskside IT support for large, complex clients and across the company’s product suite. You will perform high-level installation work for storage and network hardware, troubleshoot across hardware, software and OS, and collaborate with technical teams to ensure seamless service delivery.

Responsibilities include configuring MDM platforms, managing Active Directory/Azure AD, and delivering white-glove support for executives and VIP stakeholders.