VIP F&B Supervisor – Lead Exceptional Guest Service

The Star Gold Coast; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Complimentary meals on site

Uniform provided daily

Competitive hourly rate with penalties

Discounted parking

Dining discounts across restaurants

Career development through The Star

Diversity & Inclusion focus

Job summary

The Star Sydney is seeking a Food & Beverage Supervisor to lead and mentor a shift team across VIP hospitality venues, delivering exceptional guest experiences and ensuring service standards are met. You will oversee training, performance management, and collaboration with the Venue Manager to achieve targets.

Join a dynamic team in a landmark setting with opportunities for development, rewards, and ongoing training through The Star Academy.

Qualifications

• Supervisory experience within a VIP hospitality environment including a thorough knowledge of food and beverages
• Exceptional guest service skills with a proactive attitude and natural ability to communicate effectively with a diverse range of guests
• Highly organised and eager, with a high attention to detail
• Flexible availability to meet the venue operating hours
• Current NSW RSA Statement of Attainment

Responsibilities

• Supervise a team on shift and assist with training, development and performance management
• Set daily performance objectives for the team and supervise the service flow and performance standards
• Ensure accurate cash handling procedures are followed
• Assist the Venue Manager to support achievement of financial and operational targets
• Ensure an open line of communication at all times through daily shift briefings, and ensure a smooth transition and handover between shifts
• Monitor the quality of food & beverages to service to ensure high standards are maintained
• Ensure a high level of cleanliness and hygiene in the workplace and coordinate the maintenance and upkeep of all equipment and materials

Skills

Supervisory experience

Guest service

Highly organised

Flexible availability

NSW RSA

Job description

The Star Sydney is seeking a Food & Beverage Supervisor to lead and mentor a shift team across VIP hospitality venues, delivering exceptional guest experiences and ensuring service standards are met. You will oversee training, performance management, and collaboration with the Venue Manager to achieve targets.

Join a dynamic team in a landmark setting with opportunities for development, rewards, and ongoing training through The Star Academy.