VIP Club Lounge Lead - Luxury Hotel Ops

Shangri-La Sydney; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Shangri-La Sydney is seeking an Executive Club Lounge Supervisor to lead daily operations for the Executive Club Lounge at Millers Point, NSW. The role focuses on delivering refined guest service to VIP and club level guests, supervising lounge staff, and coordinating with other hotel departments.

Responsibilities include supervising colleagues, managing check-in/check-out, directing food and beverage service, and ensuring cleanliness and presentation standards across lounge areas.

Qualifications

• Strong guest service for VIP/club guests with professionalism.
• Supervisory or team-leadership experience in hotel operations.
• Excellent communication and interpersonal skills.
• Proficiency with rostering, reporting, and hotel systems.
• Maintain high standards of cleanliness and presentation.
• Ability to resolve issues quickly under pressure.

Responsibilities

• Supervise lounge colleagues and ensure seamless guest experience.
• Coordinate guest check-in and check-out for VIPs and club level guests.
• Oversee food and beverage service within the lounge areas.
• Maintain presentation, cleanliness, and safety standards.
• Collaborate with Front Office, Housekeeping, F&B and other departments.
• Manage shift rosters and support training of team members.

Skills

VIP & club guest service

Supervisory experience

Communication skills

Administrative tasks

Cleanliness & presentation

Problem solving

Shift flexibility

Luxury hotel experience

Hospitality certifications

Education

Hospitality management certifications

Tools

Property Management System (PMS)

Job description

Shangri-La Sydney is seeking an Executive Club Lounge Supervisor to lead daily operations for the Executive Club Lounge at Millers Point, NSW. The role focuses on delivering refined guest service to VIP and club level guests, supervising lounge staff, and coordinating with other hotel departments.

Responsibilities include supervising colleagues, managing check-in/check-out, directing food and beverage service, and ensuring cleanliness and presentation standards across lounge areas.