Floor Supervisor – Luxury Housekeeping Lead

Shangri-La-Hotels; The Rocks; On-site; AUD 52,000 - 75,000; Full time

Benefits offered by this job

Staff perks

Harbour view

Job summary

Shangri-La Sydney is seeking a Floor Supervisor to lead and inspire the housekeeping team in maintaining the highest cleanliness and presentation across guest rooms and public areas.

Responsibilities include supervising Room Attendants, conducting quality checks, coordinating daily room assignments, and coaching the team. A passion for hospitality, detail orientation, and flexibility (weekends/public holidays) are essential for success in this role.

Qualifications

• Passionate about hospitality and guest service.
• Strong attention to detail and high personal standards.
• Able to work in a fast-paced team environment.
• Flexible availability including weekends and public holidays.

Responsibilities

• Supervise and support Room Attendants on assigned floors.
• Conduct quality checks to ensure brand standards are met.
• Coordinate daily room assignments and VIP/special requests.
• Provide coaching and training to team members.

Skills

Hospitality & guest service

Attention to detail

Teamwork

Flexibility (weekends/public holidays)

Job description

Shangri-La Sydney is seeking a Floor Supervisor to lead and inspire the housekeeping team in maintaining the highest cleanliness and presentation across guest rooms and public areas.

Responsibilities include supervising Room Attendants, conducting quality checks, coordinating daily room assignments, and coaching the team. A passion for hospitality, detail orientation, and flexibility (weekends/public holidays) are essential for success in this role.