Executive Club Lounge Supervisor

Shangri-La Sydney; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Shangri-La Sydney is seeking an Executive Club Lounge Supervisor to lead daily operations for the Executive Club Lounge at Millers Point, NSW. The role focuses on delivering refined guest service to VIP and club level guests, supervising lounge staff, and coordinating with other hotel departments.

Responsibilities include supervising colleagues, managing check-in/check-out, directing food and beverage service, and ensuring cleanliness and presentation standards across lounge areas.

Qualifications

• Strong guest service for VIP/club guests with professionalism.
• Supervisory or team-leadership experience in hotel operations.
• Excellent communication and interpersonal skills.
• Proficiency with rostering, reporting, and hotel systems.
• Maintain high standards of cleanliness and presentation.
• Ability to resolve issues quickly under pressure.

Responsibilities

• Supervise lounge colleagues and ensure seamless guest experience.
• Coordinate guest check-in and check-out for VIPs and club level guests.
• Oversee food and beverage service within the lounge areas.
• Maintain presentation, cleanliness, and safety standards.
• Collaborate with Front Office, Housekeeping, F&B and other departments.
• Manage shift rosters and support training of team members.

Skills

VIP & club guest service

Supervisory experience

Communication skills

Administrative tasks

Cleanliness & presentation

Problem solving

Shift flexibility

Luxury hotel experience

Hospitality certifications

Education

Hospitality management certifications

Tools

Property Management System (PMS)

Job description

Company Description

Shangri-La Sydney is a luxury hotel set above Sydney’s iconic harbor, offering panoramic views of the Sydney Opera House and Sydney Harbour Bridge. Located in the historic Rocks district, the hotel provides an elegant sanctuary in the heart of the city. The 36-level property features 564 well-appointed guest rooms and suites designed for comfort and sophistication. Guests enjoy award-winning dining experiences and Chi, The Spa, an urban oasis that delivers premium wellness and relaxation services. Team members join a globally respected hospitality brand known for high service standards and a focus on guest satisfaction.

Role Description

The Executive Club Lounge Supervisor is a full-time, on-site role based at Shangri-La Sydney in Millers Point, NSW. The role oversees daily operations of the Executive Club Lounge, ensuring a refined and seamless guest experience for VIP and club level guests. Key responsibilities include supervising lounge colleagues, coordinating guest check-in and check-out, managing food and beverage service, and maintaining presentation and cleanliness standards in all lounge areas. The Supervisor monitors guest preferences, handles feedback and inquiries, and resolves issues promptly to sustain high levels of satisfaction. The role also involves coordinating with Front Office, Housekeeping, Food & Beverage, and other hotel departments, managing shift rosters, supporting training and coaching of team members, and ensuring compliance with hotel policies, safety, and hygiene standards.

Qualifications

• Strong guest service and hospitality skills, including the ability to manage VIP and club-level guests with professionalism and discretion.
• Supervisory or team leadership experience in hotel front office, food and beverage, or executive lounge operations.
• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse guests and colleagues.
• Competence in basic administrative tasks, including reporting, roster coordination, and use of hotel property management systems.
• Ability to maintain high standards of cleanliness, presentation, and hygiene consistent with luxury hotel service.
• Strong problem-solving and conflict resolution skills, with the capacity to make sound decisions under pressure.
• Flexibility to work varying shifts, including mornings, evenings, weekends, and public holidays as required in a hotel environment.
• Previous experience in a luxury or upscale hotel environment is highly desirable.
• Relevant hospitality or hotel management qualifications or certifications are an advantage.