Luxury F&B Supervisor – Lobby Lounge (Sydney)

Renaissance Corporate Services; The Rocks; On-site; AUD 43,000 - 48,000; Full time

Benefits offered by this job

HIGA Rates: $31.30 per hour + penalty

Complimentary duty meals every shift

Career development across F&B and more

Employee discounts across Shangri-La

Job summary

Shangri-La Sydney is seeking a Food & Beverage Supervisor to oversee the Lobby Lounge and Banquets, ensuring exceptional guest experiences and adherence to standards. You will lead the Lounge team, manage reservations and orders, and maintain HACCP and safety compliance under Shangri-La policies.

Ideal candidates have strong F&B background in luxury hospitality, previous supervisory experience, and a calm, solutions-focused approach during busy service periods.

Qualifications

• Previous experience in food and beverage, restaurants, hotels or a similar hospitality environment.
• Previous supervisory or team-leading experience is highly regarded.
• Strong knowledge of food and beverage service standards, with a passion for luxury hospitality.
• Ability to remain calm, organised and solutions-focused during busy service periods.
• Understanding of food safety, hygiene and responsible service practices.

Responsibilities

• Oversee daily Lobby Lounge operations, ensuring consistently high standards of food and beverage service, guest experience, presentation, opening and closing procedures, and compliance with Shangri-La standards.
• Lead, supervise and support the Lounge team, including staff deployment, training, coaching, grooming, performance and fostering a positive, collaborative team culture.
• Deliver exceptional guest experiences by welcoming and engaging with guests, managing reservations and orders, providing menu recommendations, and resolving guest feedback or complaints professionally.
• Maintain high standards of cleanliness, hygiene, food safety and equipment care, ensuring compliance with HACCP, SFSMS and Shangri-La Food & Beverage audit requirements, while coordinating maintenance and operational requirements with relevant departments.
• Support effective cost and operational control through stock and inventory management, monitoring breakages and wastage, maintaining accurate records, and promoting responsible use of food, beverage and other resources.

Skills

F&B experience

Supervisory experience

Luxury hospitality knowledge

Customer service focus

Flexible roster

Job description

Shangri-La Sydney is seeking a Food & Beverage Supervisor to oversee the Lobby Lounge and Banquets, ensuring exceptional guest experiences and adherence to standards. You will lead the Lounge team, manage reservations and orders, and maintain HACCP and safety compliance under Shangri-La policies.

Ideal candidates have strong F&B background in luxury hospitality, previous supervisory experience, and a calm, solutions-focused approach during busy service periods.