Village Manager

Keyton; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

Wellbeing days

Growth opportunities

Fitness passport

Recognition program

Referral program

Wellbeing app access

Discounted health insurance

Vaccinations

Diversity & inclusion

Job summary

Keyton in Rowville (Peppertree Hill Village) seeks a Village Manager to lead a passionate team and oversee daily operations, maintenance, and resident experiences. You will drive service delivery, financial performance, and community engagement to create exceptional living experiences for seniors.

Reporting to the Senior Village Manager, you will manage budgets, safety checks, recruitment, and partnerships with local service providers, ensuring a warm, safe and vibrant community for residents.

Qualifications

• Experience in retirement living or related property/hospitality environments is valued.
• Strong leadership and people development capabilities.
• Proven ability to manage budgets, service fees, and financial reporting.

Responsibilities

• Manage day-to-day operations of the village and ensure smooth service delivery.
• Oversee maintenance, contractors and service providers to keep the village running efficiently.
• Foster a warm, welcoming environment and engage with residents and the Residents Committee.
• Manage resident feedback, complaints, move-ins and exits for a positive experience.
• Lead recruitment, performance management, and development planning for village staff.
• Partner with Sales and Marketing to maximise resale values and occupancy goals.
• Ensure compliance with EHS requirements and safety standards.
• Plan and oversee social, lifestyle and wellbeing activities for residents.

Skills

People management

Asset management

Complaint management

Operational management

Financial acumen

Budgeting

Financial reporting

Community engagement

First Aid & CPR

Driver's license

Microsoft Office

Tools

MS Office

Job description

Drive the daily heartbeat of Peppertree Hill, leading a motivated team to create a thriving, friendly, and vibrant community our residents love coming home to.

Your Day on a Page

Step into a leadership role where community, connection, and quality of life truly matter.

Nestled amongst beautifully landscaped gardens with sweeping views of the Dandenong Ranges, Peppertree Hill Village offers more than a workplace. It's a vibrant community where connection, wellbeing and exceptional resident experiences are at the heart of everything we do.

Located in the heart of Rowville, close to shopping, services, golf courses, scenic parks and Rowville Lakes, Peppertree Hill combines the tranquillity of nature with the convenience of modern living. For an experienced people leader who is passionate about customer service, community building and creating exceptional resident experiences, this is an opportunity to make a meaningful difference every day.

As Village Manager, you'll have the opportunity to lead a welcoming retirement community, creating a strong sense of belonging for residents while overseeing daily operations, village services, financial performance and community engagement. You'll work closely with residents, team members and local service providers to ensure Peppertree Hill continues to be a place where people thrive.

Reporting to the Senior Village Manager, your responsibilities will include:

• Managing the day‑to‑day operations of the village and ensure smooth service delivery
• Overseeing maintenance, contractors, and service providers to keep the village running efficiently
• Fostering a warm, welcoming, and supportive environment for residents
• Working collaboratively with the Residents Committee to support communication and village initiatives
• Managing resident feedback, complaints, move‑ins, and exits to ensure a positive experience
• Building strong customer relationships and maintain effective communication with residents
• Leading financial processes including budgeting, expenditure control, and service fee setting
• Delivering operations, maintenance programs, and CAPEX within approved budgets
• Conducting regular inspections, safety checks, and maintenance planning to ensure compliance and presentation standards
• Monitoring and reporting village performance to senior leaders, ensuring regulatory compliance
• Leading recruitment, performance management, development planning, and succession planning for village staff
• Partnering with Sales and Marketing to maximise resale values and support occupancy goals
• Supporting prospective purchasers and assess suitability of potential residents
• Ensuring compliance with EHS requirements and manage village health and safety risks
• Planning and oversee a variety of social, lifestyle, and wellbeing activities for residents
• Leading a passionate team committed to delivering an exceptional resident experience

About You

• Excellent people management skills with the ability to lead, motivate, and develop teams
• Proven experience in asset management, ideally within property, facilities, hospitality or retirement living is highly regarded, with exposure to strata or owners corporation environments viewed favourably
• Brings extensive experience in complaint management and dispute resolution, ensuring issues are resolved efficiently and professionally
• Experienced in operational management, with strong organisational, consultative and negotiation skills
• Strong financial acumen, with demonstrated experience in budgeting and financial reporting, is highly desirable, however not essential
• Experience in roles focused on community connection and engagement would be highly regarded
• A proactive, solutions-focused mindset with a commitment to resident wellbeing
• Have excellent computer skills (confident with the use of Microsoft Office Suite and various online applications)
• A people person with a genuine love for working with seniors
• Compassionate, with a deep understanding of the unique needs of independent living seniors

The successful candidate will also have or be willing to complete their First Aid, CPR Certificates and driver's license with own transport.

About Keyton

With over 65 villages across Australia, 15,000+ residents and 800+ passionate staff, we’re leading the way with heart, for a new age of wellbeing, connection and choice for all independent seniors.

Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units, all share a common goal: We Lead with Heart, and we are committed to creating caring and fun-filled retirement communities.

Our purpose is to create places where communities thrive – not only for residents, but importantly, for our employees also. We do this by creating safe, secure and connected independent living communities where residents can enjoy active and social lifestyles, close to essential services and amenities.

Perks and Benefits

• Competitive salary + Bonus scheme
• 4x Wellbeing Days (one per quarter). That’s almost an additional week off in addition to your annual leave!
• Collaborative culture with opportunities for growth and development
• Fitness Passport for you and your family
• Reward & recognition services
• Employer referral program
• Exclusive access to Sonder wellbeing app
• Collaborative culture with opportunities for growth and development
• Discounted health insurance, annual vaccinations and skin checks
• The chance to make a real difference in the lives of our residents

Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of May-November, with supporting documentation prior to joining.

At Keyton we celebrate diversity and acknowledge that what makes us different makes us stronger. We engage, enable and empower our people and support their individual needs. Inclusion sets us all up for success. We therefore encourage you to apply for roles in our business, regardless of gender, gender identity, sexual orientation, disability, ethnicity, race, age, religion, social background.