Assistant Village Manager

Keyton; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Bonus scheme

Wellbeing days

Career development

Referral program

Fitness Passport

Health insurance discounts

Vaccinations & skin checks

Impactful resident care

Job summary

Keyton in Berwick, VIC seeks an energetic Assistant Village Manager to support daily village operations and lead resident experiences with a friendly, people-centred approach. The role reports to the Village Manager within Woodlands Park, a community-focused retirement village.

You will coordinate programs, assist with budgets and procurement, and foster strong relationships with residents, families, and staff, contributing to safe, active living.

Qualifications

• Demonstrated experience in customer service.
• Strong communication and interpersonal skills.
• Ability to manage complaints and resolve issues professionally.

Responsibilities

• Support day-to-day village operations.
• Assist with planning and executing events and activities.
• Help ensure compliance with relevant laws and village policies.

Skills

Customer service

Communication

Complaint handling

IT literacy

Education

First Aid & CPR certificate

Tools

Microsoft Office

Job description

Support the daily operations of this beautiful property, providing support to the Village Manager and the team at Woodlands Park.

About Keyton

With over 65 villages across Australia, 15,000+ residents and 800+ passionate staff, we’re leading the way with heart, for a new age of wellbeing, connection and choice for all independent seniors.

Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units, all share a common goal: We Lead with Heart, and we are committed to creating caring and fun-filled retirement communities.

Our purpose is to create places where communities thrive – not only for residents, but importantly, for our employees also. We do this by creating safe, secure and connected independent living communities where residents can enjoy active and social lifestyles, close to essential services and amenities.

• Competitive salary + bonus scheme
• 4x Wellbeing Days (one per quarter). That’s almost an additional week off in addition to your annual leave!
• Thrive as part of a strong team in an exceptional work environment
• Career development and growth opportunities
• Employer referral program
• Fitness Passport for you and your family
• Reward & recognition services
• Discounted health insurance, annual vaccinations and skin checks
• The chance to make a real difference in the lives of our residents

The Role

An exciting opportunity has become available for an energetic Assistant Village Manager to join our friendly team at Woodlands Park.

Set within a peaceful, country-inspired setting in Berwick, Woodlands Park combines the charm of local markets, wineries, and natural bushland with the convenience of nearby shopping centres, cafés, and public transport. It's the ideal environment for a people-focused leader who is passionate about delivering outstanding resident experiences while being part of a collaborative and supportive team at Keyton.

We are passionate about creating an environment where residents feel connected, supported, and inspired to live life to the fullest and we’re looking for an exceptional Assistant Village Manager to help lead that experience.

In this role, you’ll be part of a welcoming and supportive team, contributing to a community that offers residents an active and fulfilling lifestyle. From coordinating engaging programs to ensuring smooth day-to-day operations, you’ll have the opportunity to make a genuine difference in residents’ lives while building strong relationships within a warm, people-first environment.

Reporting to the Village Manager, your key accountabilities in this role will include:

• Supporting the day-to-day operations at the village
• Implementing operational plans & projects
• Ensuring compliance with all laws and regulations applicable to the village
• Implementing company policies, strategies and plans to maintain residents’ satisfaction
• Assisting with running of village events, social calendar and activities
• Contributing to effective resident management to foster strong customer relationships and support delivery of village maintenance
• Providing assistance with the preparation of budgets, financial processing and procurement
• Supporting the provision of a safe working environment for all staff, contractors, visitors and residents.

Who You Are

Having a vibrant people-centric focus will see you thrive in this role, as will:

• Having demonstrated experience working in a customer service role
• An ability to balance different priorities and manage day-to-day expectations for the residents and their families
• Demonstrated experience in complaint management and dispute resolution, ensuring issues are resolved efficiently and professionally
• Experience in roles focused oncommunity connection and engagement would be highly regarded
• Exceptional communication and interpersonal skills
• Having a proactive, solutions-focused mindset with a commitment to resident wellbeing
• Having excellent computer skills (confident with the use of Microsoft Office Suite and various online applications)
• Having a genuine love for working with seniors
• Having a compassionate nature, with a deep understanding of the unique needs of independent living seniors
• Having a current First Aid Certificate & CPR Certificate, or be willing to obtain
• Willingness to learn and professionally develop, along with a proactive and can-do attitude.

Ready to Unlock your Future with Keyton?

If you’re looking to be part of a values-driven team in a beautiful setting where no two days are the same and the work you do truly matters, Woodlands Park is the place for you!

Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of May-November, with supporting documentation prior to joining.

At Keyton we celebrate diversity and acknowledge that what makes us different makes us stronger. We engage, enable and empower our people and support their individual needs. Inclusion sets us all up for success. We therefore encourage you to apply for roles in our business, regardless of gender, gender identity, sexual orientation, disability, ethnicity, race, age, religion, social background.