Video Assessment Specialist – Apprentice Readiness

MEGT; Campbelltown; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid & flexible working options

14 weeks paid parental leave after 6 n

3 paid Christmas close‑down days

Salary packaging available (non‑PBI)

Employee Assistance Program (includesN

Job summary

MEGT Australia is seeking an Assessment Services Consultant, based in Campbelltown or Parramatta, to support our Apprentice Connect Provider division. You will work with apprentices to prepare them from the start, conduct pre-commencement checks and explain key processes to ensure the right support is in place for a smooth experience.

Day to day you will conduct video-based assessment conversations, build rapport, deliver excellent customer service across video, phone and digital channels, and

Responsibilities

• Conduct video‑based assessment conversations with Australian Apprentices as part of the Get Ready Check process.
• Build rapport, actively listen and ask follow‑up questions to understand individual circumstances and identify potential barriers to apprenticeship success.
• Deliver exceptional customer service across video, phone and digital channels, providing timely and accurate support.
• Collaborate with internal teams and external stakeholders to ensure a seamless customer experience.
• Maintain accurate assessment records and customer information in line with quality and compliance requirements.
• Consistently achieve quality and productivity targets by effectively managing assessment volumes, conversation timeframes and customer outcomes.

Job description

MEGT Australia is seeking an Assessment Services Consultant, based in Campbelltown or Parramatta, to support our Apprentice Connect Provider division. You will work with apprentices to prepare them from the start, conduct pre-commencement checks and explain key processes to ensure the right support is in place for a smooth experience.

Day to day you will conduct video-based assessment conversations, build rapport, deliver excellent customer service across video, phone and digital channels, and