Customer Service & Admin Specialist — Apprentice Support

MEGT (Australia) Ltd; City of Brisbane; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

3 paid Christmas close-down days

14 weeks paid parental leave

Referral bonus $500 My Benefits

Leave loading 17.5%

Long service leave pro-rata

Salary packaging

Professional development & study

Discounts: travel/retail/health

Employee Assistance Program

Job summary

MEGT (Australia) Ltd in Brisbane is seeking a proactive Customer Service Support professional at our North Lakes office. You will handle high-volume customer interactions and administration to support field staff, employers, and Apprentices, ensuring accurate records and compliant processes.

The role requires excellent communication, strong data entry skills, and the ability to manage competing priorities while meeting KPIs.

Qualifications

• Experience in delivering high-quality customer service.
• Accurate data entry and documentation skills.
• Ability to meet KPIs and service standards.

Responsibilities

• Deliver outstanding customer service over the phone and via email.
• Assist with training contracts, incentive claims, and related documentation.
• Address and follow up customer inquiries within service standards.
• Maintain and update customer records accurately.
• Support internal field staff with administrative tasks.

Skills

Customer service

Data entry

Communication

Multi-tasking

Problem solving

Job description

MEGT (Australia) Ltd in Brisbane is seeking a proactive Customer Service Support professional at our North Lakes office. You will handle high-volume customer interactions and administration to support field staff, employers, and Apprentices, ensuring accurate records and compliant processes.

The role requires excellent communication, strong data entry skills, and the ability to manage competing priorities while meeting KPIs.