Assessment Services Consultant

MEGT (Australia) Ltd; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work options

Parental leave (14 weeks)

Referral bonus

Leave loading

Long service leave

Salary packaging

Professional development

Discounts

EAP (Employee Assistance Program)

Job summary

MEGT (Australia) Ltd is seeking an Assessment Services Consultant based in Campbelltown to support apprentices through pre-commencement checks and ensure they have the right support for a smooth start. You will conduct video-based assessments, build rapport, and deliver exceptional customer service while collaborating with internal and external teams.

In this role you will maintain accurate records, adhere to quality standards, and strive to meet productivity targets within a structured

Qualifications

• Strong listening skills and the ability to ask thoughtful follow-up questions.
• Confidence communicating with customers via video and phone.
• Attention to detail and accurate data entry in systems.
• Ability to interpret and apply guidelines using good judgement.

Responsibilities

• Conduct video-based assessment conversations with Australian Apprentices.
• Build rapport and ask follow-up questions to identify barriers to apprenticeship success.
• Deliver excellent customer service across video, phone and digital channels.
• Collaborate with internal teams and external stakeholders for a seamless experience.
• Maintain accurate assessment records and comply with quality requirements.
• Aim to meet quality and productivity targets through effective workload management.

Skills

Video-based communication

Customer service

Active listening

Data entry

Computer literacy

Job description

The Opportunity

Join us as an Assessment Services Consultant and become a key player in our Apprentice Connect Provider division! Based in Campbelltown, this is your chance to thrive with Australia's largest single provider.

In this pivotal role, you’ll be working closely with apprentices to ensure they are well-prepared from the start. You'll conduct essential pre-commencement checks and clearly explain key processes, making sure the right support is in place for a smooth experience.

Day to day you will:

• Conduct video-based assessment conversations with Australian Apprentices as part of the Get Ready Check process.
• Build rapport, actively listen and ask thoughtful follow-up questions to understand individual circumstances and identify potential barriers to apprenticeship success.
• Deliver exceptional customer service across video, phone and digital channels, providing timely and accurate support.
• Collaborate with internal teams and external stakeholders to ensure a seamless customer experience.
• Maintain accurate assessment records and customer information in line with quality and compliance requirements.
• Consistently achieve quality and productivity targets by effectively managing assessment volumes, conversation timeframes and customer outcomes.

About You

You will be positive, adaptable, and self-motivated with a passion for providing excellent customer service and support. You will bring:

• Confidence communicating with customers via video and phone, with the ability to build trust and rapport quickly.
• Strong listening skills and the confidence to ask thoughtful follow-up questions while working within established assessment frameworks.
• Comfortable with a consistent daily workflow within a supportive, structured environment.
• The ability to interpret and apply guidelines, using sound judgement to identify and elevate potential barriers where required.
• Proven capacity to meet set targets and KPIs.
• Strong attention to detail and proven accurate and efficient data entry skills.
• Demonstrated high level of computer literacy across a range of programs.

Find your ME at MEGT

At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982!
We’re proud to be certified Great Place to Work several years in a role and Great Place to Work for Women 2025 – and we live it every day. We support work-life balance and offer great benefits to help you thrive:

• Hybrid & flexible working options
• 14 weeks paid parental leave after 6 months
• $500 My Benefits voucher referral bonus
• 3 paid Christmas close-down days
• Buy or cash out extra annual leave + 17.5% leave loading
• Pro-rata long service leave after 7 years
• Salary packaging available (non-PBI)
• Professional development & study support
• Travel, retail, entertainment and health insurance discounts
• Employee Assistance Program (includes Nurse on Call)

The MEGT Commitment

At MEGT, people are at the heart of everything we do. Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.

We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.