Part-Time Veterinary Receptionist - Client Care

Vetpartners; Bathurst; On-site; AUD 34,000 - 44,000; Part time

Job summary

Macquarie Vetz Animal Centre is seeking a friendly, experienced Part-Time Veterinary Receptionist to join our caring team. You will be the first point of contact for clients and their pets, delivering professional and compassionate customer service while supporting clinic operations.

The role involves handling phone enquiries, appointments, emails, and payments, maintaining accurate patient records, and assisting veterinarians and nurses.

Qualifications

• 2–3 years’ experience in veterinary reception or client-focused role.
• Certificate IV in Veterinary Nursing preferred but not essential.
• Strong communication and organisational skills.

Responsibilities

• Welcoming clients and providing professional, compassionate customer service
• Managing phone enquiries, appointments, emails, and client communications
• Processing payments and maintaining accurate patient records
• Supporting veterinarians and nursing staff with daily clinic operations
• Providing reassurance and care to pets and their owners
• Assisting with general administration tasks to ensure the smooth running of the clinic

Skills

Customer service

Communication

Organisational skills

Multitasking

Empathy

Education

Certificate IV in Veterinary Nursing

Job description

Macquarie Vetz Animal Centre is seeking a friendly, experienced Part-Time Veterinary Receptionist to join our caring team. You will be the first point of contact for clients and their pets, delivering professional and compassionate customer service while supporting clinic operations.

The role involves handling phone enquiries, appointments, emails, and payments, maintaining accurate patient records, and assisting veterinarians and nurses.