Veterinary Front Desk Lead - Warm Client Care & Scheduling

The Rabbit Doctors; Melbourne; On-site; AUD 34,000 - 44,000; Full time

Job summary

The Rabbit and Bird Doctors in Melbourne is seeking a reliable Veterinary Receptionist for casual shifts with Saturday availability and coverage responsibilities. You will be the first point of contact for clients and help shape the client experience with warmth and clear communication.

You will oversee reception duties, manage appointments, handle inquiries, process payments, and maintain accurate records in a supportive, fast-paced clinic environment.

Qualifications

• Minimum of three years’ experience in face‑to‑face customer service.
• Strong computer proficiency; EzyVet experience is desirable but not essential.
• Proficient in the Microsoft suite.
• Ability to manage daily financial transactions, including processing and receipting payments, invoice reconciliation, and maintaining accurate financial records.
• End-of-day balancing and banking procedures, ensuring payments and cash handling are reconciled.
• Highly organised with excellent time management skills.
• Genuinely passionate about helping others with a positive, adaptable attitude.
• Contribute to a warm, welcoming environment for clients and team members.

Responsibilities

• Oversee day-to-day reception duties, ensuring smooth workflow and scheduling.
• Liaise with clinical team and management for care coordination.
• Greet clients, handle check-ins/check-outs, and manage phone/email inquiries.
• Manage appointments, surgeries and follow-ups to optimize clinic flow.
• Address and resolve client concerns and questions.
• Maintain accurate client/patient records and process payments.

Skills

Customer service

Cash handling

Interpersonal skills

Multitasking

Time management

Attention to detail

Microsoft Office

EzyVet (desirable)

Tools

EzyVet

Microsoft Office

Job description

The Rabbit and Bird Doctors in Melbourne is seeking a reliable Veterinary Receptionist for casual shifts with Saturday availability and coverage responsibilities. You will be the first point of contact for clients and help shape the client experience with warmth and clear communication.

You will oversee reception duties, manage appointments, handle inquiries, process payments, and maintain accurate records in a supportive, fast-paced clinic environment.