Veterinary Client Services Specialist — 24/7 Front Desk

Small Animal Specialist Hospital; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Weekend and overnight penalties

Career development

Supportive leadership team

Close to public transport

Excellent work-life balance

Structured onboarding and training

Job summary

The Small Animal Specialist Hospital (SASH) Alexandria is seeking a Full-Time Client Services Officer to join our 24-hour practice. The role involves greeting clients, managing front-of-house, booking appointments, handling calls, and processing payments in a fast-paced, pet‑loving environment.

You should have at least 2 years' reception or admin experience, strong communication, initiative, empathy, and the ability to stay calm under pressure.

Qualifications

• At least 2 years' experience in a high-volume reception or administrative role.
• Strong initiative and ability to prioritise tasks in a busy environment.
• Excellent communication skills – both verbal and written.
• Reliable, positive and proactive attitude.
• Ability to stay calm and empathetic, even under pressure.
• A passion for animals and delivering outstanding customer service.

Responsibilities

• Greet clients and manage front-of-house areas, including waiting rooms.
• Handle a high volume of income calls and emails using multiple systems.
• Coordinate and book appointments across various departments.
• Act as a liaison between clients and clinical staff.
• Process payments (cash, EFTPOS, and insurance claims).
• Request results, samples, and documentation from third parties.

Skills

Customer service

Communication

Empathy

Time management

Reception experience

Tools

EzyVet

CRM systems

Payment processing

Job description

The Small Animal Specialist Hospital (SASH) Alexandria is seeking a Full-Time Client Services Officer to join our 24-hour practice. The role involves greeting clients, managing front-of-house, booking appointments, handling calls, and processing payments in a fast-paced, pet‑loving environment.

You should have at least 2 years' reception or admin experience, strong communication, initiative, empathy, and the ability to stay calm under pressure.