Veterinary Front Desk Lead — Client Care & Booking Expert

Small Animal Specialist Hospital; Sunshine Coast Regional; On-site; AUD 52,000 - 72,000; Full time

Job summary

Small Animal Specialist Hospital Sunshine Coast is seeking a client services front of house team member. You will receive clients, book appointments, and coordinate communications between clients, patients, and vets in a busy, supportive environment.

The role requires empathy, strong communication, and the ability to multitask across admin tasks while maintaining accuracy and timeliness in every interaction.

Qualifications

• Excellent verbal and written communication skills.
• Warm and friendly with the ability to build positive rapport quickly.
• Clear and effective communicator in high-pressure situations with empathy and calmness.
• Ability to multitask while maintaining attention to detail.
• Highly organised with good time management and work ethic.
• Able to work both independently and as part of a team.

Responsibilities

• Receive and facilitate communications and bookings for clients, patients, referring vets and internal team members.
• Coordinate front desk activities including appointments, admissions, and triage as needed.
• Contribute to a positive, compassionate client experience in a busy veterinary hospital.

Skills

Verbal communication

Written communication

Empathy and rapport

Multitasking

Organization and time management

Teamwork and independence

Job description

Small Animal Specialist Hospital Sunshine Coast is seeking a client services front of house team member. You will receive clients, book appointments, and coordinate communications between clients, patients, and vets in a busy, supportive environment.

The role requires empathy, strong communication, and the ability to multitask across admin tasks while maintaining accuracy and timeliness in every interaction.