Client Services Officer

Small Animal Specialist Hospital; Sunshine Coast Regional; On-site; AUD 52,000 - 72,000; Full time

Job summary

Small Animal Specialist Hospital Sunshine Coast is seeking a client services front of house team member. You will receive clients, book appointments, and coordinate communications between clients, patients, and vets in a busy, supportive environment.

The role requires empathy, strong communication, and the ability to multitask across admin tasks while maintaining accuracy and timeliness in every interaction.

Qualifications

• Excellent verbal and written communication skills.
• Warm and friendly with the ability to build positive rapport quickly.
• Clear and effective communicator in high-pressure situations with empathy and calmness.
• Ability to multitask while maintaining attention to detail.
• Highly organised with good time management and work ethic.
• Able to work both independently and as part of a team.

Responsibilities

• Receive and facilitate communications and bookings for clients, patients, referring vets and internal team members.
• Coordinate front desk activities including appointments, admissions, and triage as needed.
• Contribute to a positive, compassionate client experience in a busy veterinary hospital.

Skills

Verbal communication

Written communication

Empathy and rapport

Multitasking

Organization and time management

Teamwork and independence

Job description

Small Animal Specialist Hospital - Sippy Downs QLD

The Small Animal Specialist Hospital (SASH) is the largest, privately owned network of veterinary hospitals in the Southern Hemisphere, offering multi-disciplinary specialist and emergency services across multiple locations in Queensland, New South Wales and South Australia. At SASH, we are committed to providing exceptional care and service to pets, their families, and the veterinary community.

About our Front of House:

Our front of house team plays a pivotal role in the running of the hospital by receiving and facilitating communications and bookings for clients, patients, referring vets and internal team members. From referrals to emergencies, administration and phone triage, these team members are dedicated and skilled.

We are looking for a passionate, likeminded client service professional who is excited by being challenged and who is eager to progress their skills. Availability to work a variety of shifts is required.

About You:

Someone that can work independently with a reliable, adaptable and proactive approach to their work whilst maintaining compassion and empathy. We are looking for a client services team member who has the following skills:

• Excellent verbal and written communication skills
• Warm and Friendly with the ability to build positive rapport quickly
• Clear and effective communicator in extreme situations with empathy, grounding and calmness
• Ability to multitask whilst maintaining attention to detail
• Highly organised with good time management and work ethic
• Ability to work both independently and as part of a team

The Small Animal Specialist Hospital (SASH) is the largest, privately owned network of veterinary hospitals in the Southern Hemisphere, offering multi-disciplinary specialist and emergency services across multiple locations in Queensland, New South Wales and South Australia. At SASH, we are committed to providing exceptional care and service to pets, their families, and the veterinary community.

About our Front of House:

Our front of house team plays a pivotal role in the running of the hospital by receiving and facilitating communications and bookings for clients, patients, referring vets and internal team members. From referrals to emergencies, administration and phone triage, these team members are dedicated and skilled.

We are looking for a passionate, likeminded client service professional who is excited by being challenged and who is eager to progress their skills. Availability to work a variety of shifts is required.

About You:

Someone that can work independently with a reliable, adaptable and proactive approach to their work whilst maintaining compassion and empathy. We are looking for a client services team member who has the following skills:

• Excellent verbal and written communication skills
• Warm and Friendly with the ability to build positive rapport quickly
• Clear and effective communicator in extreme situations with empathy, grounding and calmness
• Ability to multitask whilst maintaining attention to detail
• Highly organised with good time management and work ethic
• Ability to work both independently and as part of a team

To be considered for this position, applicants must have:

• Previous Animal/Veterinary/Medical industry experience
• Previous reception or admin experience
• Knowledge of PiMs, Ezyvet but not essential

What's in it for You?

You will be joining SASH Sunshine Coast at a very exciting time of growth and opportunity. Our ECC and Critical Care Team align closely with our Specialist and referral centre providing a multitude of varied caseloads to oversee.