Veteran Engagement Officer

RSL Queensland; Mackay Regional; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Gifted Christmas leave

Learning and development opportunities

Study leave

Job summary

RSL Queensland in Mackay seeks an experienced relationship-builder to support veterans and families by building trusted partnerships with Sub Branches and community stakeholders. You will travel regionally and engage with diverse groups to connect people with services and supports.

The role focuses on collaboration, reports, and managing competing priorities, with after-hours community involvement a requirement. Applications from veterans and related sectors are welcome.

Qualifications

• Experience building relationships with diverse stakeholders.
• Ability to influence outcomes without direct authority.
• Experience supporting volunteers or member-based organisations.
• Willingness to travel regionally and attend after-hours events.
• Current Driver Licence and Working with Children Card (or ability to obtain).

Responsibilities

• Build trusted relationships with Sub Branch committees and community stakeholders to improve outcomes for veterans and their families.
• Support volunteer-led organisations to navigate local challenges and opportunities.
• Connect veterans, families and communities with relevant services and support programs.
• Influence positive outcomes through collaboration, community engagement and partnerships.
• Prepare reports, manage budgets and coordinate competing priorities.

Skills

Relationship building

Stakeholder engagement

Communication skills

Budget management

Travel readiness

Driver Licence

Tools

MS Office

Job description

Build trusted partnerships across our Sub Branches in Central Queensland. Use stakeholder engagement skills to support veterans and families.

About the Role

Based in Mackay, this role works closely with our District Office and more than 230 Sub Branches across Queensland, helping volunteer-led organisations access the guidance, resources and support they need to thrive.

This is a highly relationship-focused role where you'll influence outcomes, build trusted partnerships and connect veterans and communities with the services they need.

Regular regional travel is required, along with occasional after-hours attendance at community and veteran events, so flexibility is essential.

What you'll do

• Build trusted relationships with RSL Sub Branch committees and community stakeholders and improve outcomes for veterans and their families.
• Support volunteer-led organisations to navigate local challenges and opportunities
• Connect veterans, families and communities with relevant services and support programs
• Influence positive outcomes through collaboration, community engagement and partnerships
• Prepare reports, manage budgets and coordinate competing priorities

About you

You're an experienced relationship-builder who enjoys working with diverse stakeholders and can influence without direct authority. You thrive in community-focused environments, are comfortable working independently and are passionate about supporting those who serve others.

We welcome applications from veterans, Reservists, military family members, and professionals from stakeholder engagement, community development, local government, membership organisations, not-for-profit organisations and veteran-support services.

Skills & Experience

• ADF service, experience working with Defence personnel, or a strong understanding of the veteran community
• Demonstrated stakeholder engagement and relationship-building skills including strong communication and problem-solving abilities
• Experience supporting volunteers, community groups or member-based organisations
• Confidence working with reports, budgets and Microsoft Office programs
• A current Driver Licence and Working with Children Card (or ability to obtain one)
• Flexibility to travel regularly throughout the region and occasionally work outside standard business hours

Why work at RSL Queensland?

For more than 100 years, we've supported veterans and their families through care, commemoration and camaraderie. Powered by Australia's most successful prize home lottery, we're growing our impact across Queensland and creating meaningful opportunities for people who want to make a difference.

You'll also enjoy:

• Salary packaging up to $15,900 per year, plus additional tax-saving benefits
• Three gifted days of leave at Christmas
• Tailored learning and development opportunities
• Study support and leave for work-related education

If you're passionate about supporting the organisations that make a difference in the lives of veterans and their families, we'd love to hear from you.