Venue Support Officer (MAX) - 2 Year Fixed Term Contract

Tabcorp Holdings Limited; Cumberland; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Flexible leave

Parental leave

Event tickets

Wellbeing app

Discounts

Inclusive culture

Job summary

Tabcorp Holdings Limited, via MAX Data Monitoring Services, seeks a Venue Support Officer to support a group of venues and act as the first contact for queries. You will help ensure gaming data is reviewed accurately, assist with daily schedules, and maintain strong relationships with venue contacts to promote compliant operations.

You will integrate with internal teams, venues and regulators, delivering high-quality customer service while handling sensitive information with care and attention

Qualifications

• Gaming industry experience is highly regarded.
• Experience delivering high-quality customer service.
• Ability to build trusted relationships with customers.
• Strong written and verbal communication skills.
• Comfort working with numbers and analysing data.
• High attention to detail and accuracy.

Responsibilities

• Provide first-level support and manage enquiries end to end over the phone and by email.
• Review gaming data and complete daily work schedules accurately.
• Build strong relationships with allocated venue contacts.
• Investigate operational issues and coordinate timely solutions.
• Maintain secure handling of sensitive gaming information.
• Work closely with internal teams, venues and regulators.

Skills

Customer service

Data accuracy

Relationship building

Communication

Attention to detail

Numbers

Job description

Your opportunity

Looking for a role where great customer service and attention to detail really matter? As a Venue Support Officer with MAX Data Monitoring Services, you’ll be part of a team that helps maintain the integrity of gaming operations across New South Wales. Working closely with venue contacts, you’ll combine customer support, relationship building and data accuracy to help keep essential industry processes running smoothly.

Your role, your impact

Reporting to the Team Leader, you’ll support an assigned group of venues and act as a trusted first point of contact. Your work will help ensure gaming data is reviewed accurately, customer queries are resolved promptly, and important regulatory obligations are met.

Specifically, you will;

• Provide first-level support and manage enquiries end to end over the phone and by email

• Review gaming data and complete daily work schedules accurately

• Build strong relationships with allocated venue contacts

• Investigate operational issues and coordinate timely solutions

• Maintain secure handling of sensitive gaming information

• Work closely with internal teams, venues and regulators

What you'll need to succeed

You enjoy helping customers, solving problems, and working with accuracy. You bring a practical approach, communicate clearly, and can manage competing priorities in a fast-paced environment.

• Gaming industry experience is highly regarded

• Experience delivering high-quality customer service

• Ability to build trusted relationships with customers

• Strong written and verbal communication skills

• Comfort working with numbers and analysing data

• High attention to detail and accuracy

What's in it for you

We know that when we belong, we thrive. That’s why we offer:

• Time for moments that matter - from birthdays to cultural leave, flexible public holidays, and 5 days bonus leave

• 18 weeks paid parental leave for every new parent, no matter your role

• Ticketing to some of the country’s biggest racing and sports events.

• Access to our leading wellbeing app and programs to help you be your best

• A range of corporate discounts and special offers with leading retailers

• A diverse and inclusive culture where everyone belongs

Who we are

MAX, part of Tabcorp, provides the expertise and services that keep Australia’s gaming venues performing at their best. From regulatory guidance to technical and operational solutions, we help hotels, clubs and casinos succeed - while championing safe and responsible gaming for every venue and community. With operations across thousands of venues nationwide, MAX is where you can make a real impact and belong where the action is.

Join the action

Ready to make MAX your home ground? Join a team that thrives on collaboration, inclusion, respect, and face to face connection. If you require adjustments during the recruitment process, please visit our How We Hire page for support and contact details: www.tabcorp.com.au/careers/how-we-hire