Venue Operations Leader - Elevate Guest Experience

Exchange Hotel Gawler; Adelaide; On-site; AUD 110,000 - 160,000; Full time

Job summary

Exchange Hotel Gawler is seeking an experienced Venue Manager to lead day-to-day operations, drive customer experience and uphold venue standards.

Reporting to the Owner/Director, you will oversee staffing, rostering, compliance and systems, and work with the Head Chef to deliver strong food, beverage, functions and gaming performance. This role requires decisive leadership and accountability.

Responsibilities

• The Venue Manager is responsible for the day-to-day leadership, operation and performance of the Exchange Hotel, acting as the key operational leader across the venue.
• Reporting directly to the Owner /Director, the Venue Manager will lead the venue leadership team, oversee staffing, rostering and labour, drive customer experience and venue standards, manage compliance and operational systems, and work closely with the Head Chef to deliver strong food, beverage, functions and gaming performance.
• This role carries genuine operational authority and accountability. The successful candidate will be expected to make day-to-day decisions, hold leaders and staff accountable, drive execution, manage labour and productivity, and ensure the venue consistently delivers against agreed financial, operational and cultural goals.
• A key objective of the role is to reduce owner dependency by taking full ownership of daily operations, allowing the Owner /Director to focus on strategy, systems, growth, profitability and the future redevelopment of the business.
• We are looking for an experienced Venue Manager, Assistant Venue Manager, Operations Manager or senior hospitality leader who is ready to step up, take ownership and lead a substantial independent hotel business.

Job description

Exchange Hotel Gawler is seeking an experienced Venue Manager to lead day-to-day operations, drive customer experience and uphold venue standards.

Reporting to the Owner/Director, you will oversee staffing, rostering, compliance and systems, and work with the Head Chef to deliver strong food, beverage, functions and gaming performance. This role requires decisive leadership and accountability.