Venue Manager | The Lookout, Echo Point

Trippas White Group; Katoomba; On-site; AUD 90,000 - 130,000; Full time

Job summary

The Lookout Echo Point, part of The Trippas White Group, is seeking an experienced Venue Manager to lead daily operations, guest experience and team performance in a iconic Blue Mountains setting.

You will supervise food and beverage standards, oversee rosters and budgeting, and work closely with TWG management to deliver exceptional service across café, restaurant and events. A hands-on leader who thrives in a busy hospitality environment is preferred.

Qualifications

• Experience as Venue Manager, Restaurant Manager or Operations Manager.
• Proven leadership and ability to develop high-performing teams.
• Excellent customer service and communication skills.
• Strong financial understanding including P&L management and cost control.
• Hands-on management style with on-floor presence.

Responsibilities

• Oversee daily operations of the venue to ensure smooth, efficient service.
• Lead, motivate and develop the front-of-house team.
• Maintain high standards of food & beverage quality and presentation.
• Manage rosters, labour costs and staff requirements.
• Monitor budgets and operational KPIs; control stock and wastage.
• Address guest feedback professionally and drive guest satisfaction.
• Ensure compliance with food safety and workplace health & safety.
• Collaborate with kitchen and management to improve profitability.

Skills

Venue leadership

Customer service

Food & beverage

Budgeting & P&L

Roster management

Staff development

Job description

Trippas White Group (TWG) is looking for an experienced andmotivated Venue Manager to lead the team at The Lookout Echo Point, one ofAustralia's most iconic hospitality destinations, overlooking the spectacularJamison valley, walking distance to the Three Sisters in the heart of the BlueMountains.

With a unique location attracting local visitors, domestictravellers and international tourists, The Lookout offers a dynamic hospitalityenvironment combining café, restaurant and functions operations. We are lookingfor a strong hospitality leader who is passionate about delivering exceptionalcustomer experiences, developing people and driving operational performance.

About the Role

As Venue Manager, you will take responsibility for theoverall day-to-day operation of The Lookout, ensuring the venue operatesefficiently, commercially and consistently delivers high standards of food,beverage and customer service. You will lead, develop and motivate the team,oversee service standards, manage operational costs and work closely with thewider TWG management team to achieve business objectives. This is a hands-onleadership position suited to someone who leads by example, enjoys being on thefloor and can confidently manage a busy hospitality operation.

Key Responsibilities

• Oversee the daily operations of the venue,ensuring smooth and efficient service.
• Lead, motivate and develop the front-of-houseteam.
• Maintain exceptional customer service andpresentation standards.
• Ensure consistent delivery of food and beveragequality.
• Manage rosters, labour costs and staffingrequirements.
• Monitor financial performance, budgets andoperational KPIs.
• Control stock, ordering, wastage and operationalexpenses.
• Manage customer feedback and resolve guestconcerns professionally.
• Ensure compliance with food safety, RSA andworkplace health and safety requirements.
• Build a positive team culture based onaccountability, teamwork and professional standards.
• Work closely with the kitchen team to ensurestrong communication and coordination.
• Develop and implement operational improvementsto enhance efficiency and profitability.
• Maintain strong relationships with keystakeholders and the local community.
• Identify opportunities to grow revenue andimprove the overall guest experience.

About You

We are looking for an experienced hospitality professionalwho has:

• Previous experience as a Venue Manager,Restaurant Manager or Operations Manager.
• Proven leadership skills and the ability tobuild and develop high-performing teams.
• Excellent customer service and communicationskills.
• Strong financial understanding, includingP&L management, labour and cost control.
• Experience managing rosters, recruitment,training and performance.
• The ability to work under pressure and makesound operational decisions.
• Excellent personal presentation and aprofessional approach.
• A positive attitude, strong work ethic andhands-on management style.
• Excellent organisational skills and attention todetail.
• The ability to manage competing priorities in a fast-paced environment.
• Experience in tourism, high-volume hospitality,cafés, restaurants and events will be highly regarded.

Availability

The Lookout operates seven days a week, including weekendsand public holidays.

The successful candidate must be flexible and available towork across:

• Weekdays and weekends.
• Public holidays.
• Day and evening shifts, as required.
• Peak tourism periods and busy trading periods.

Why Join Trippas White Group?

Trippas White Group operates some of Australia's mostrecognised hospitality venues across tourism, cultural attractions,restaurants, cafés and premium events. Joining TWG provides the opportunity towork within an established hospitality group, develop your leadership careerand contribute to the success of an iconic venue.

At The Lookout, you will have the opportunity to lead adiverse team in a unique location, welcoming visitors from around the world.

Trippas White Group is an Equal Opportunity Employer andencourages Indigenous and First Nations Australians to apply.