Venue Manager, Iconic Lookout Echo Point

Trippas White Group; Katoomba; On-site; AUD 90,000 - 130,000; Full time

Job summary

The Lookout Echo Point, part of The Trippas White Group, is seeking an experienced Venue Manager to lead daily operations, guest experience and team performance in a iconic Blue Mountains setting.

You will supervise food and beverage standards, oversee rosters and budgeting, and work closely with TWG management to deliver exceptional service across café, restaurant and events. A hands-on leader who thrives in a busy hospitality environment is preferred.

Qualifications

• Experience as Venue Manager, Restaurant Manager or Operations Manager.
• Proven leadership and ability to develop high-performing teams.
• Excellent customer service and communication skills.
• Strong financial understanding including P&L management and cost control.
• Hands-on management style with on-floor presence.

Responsibilities

• Oversee daily operations of the venue to ensure smooth, efficient service.
• Lead, motivate and develop the front-of-house team.
• Maintain high standards of food & beverage quality and presentation.
• Manage rosters, labour costs and staff requirements.
• Monitor budgets and operational KPIs; control stock and wastage.
• Address guest feedback professionally and drive guest satisfaction.
• Ensure compliance with food safety and workplace health & safety.
• Collaborate with kitchen and management to improve profitability.

Skills

Venue leadership

Customer service

Food & beverage

Budgeting & P&L

Roster management

Staff development

Job description

The Lookout Echo Point, part of The Trippas White Group, is seeking an experienced Venue Manager to lead daily operations, guest experience and team performance in a iconic Blue Mountains setting.

You will supervise food and beverage standards, oversee rosters and budgeting, and work closely with TWG management to deliver exceptional service across café, restaurant and events. A hands-on leader who thrives in a busy hospitality environment is preferred.