Venue Manager - Lobby Lounge

Crown Resorts Limited; Perth; On-site; AUD 90,000 - 120,000; Full time

Job summary

Crown Resorts Limited is seeking an experienced Venue Manager for Lobby Lounge in Australia. You will lead daily operations, coach a diverse hospitality team, and uphold premium service standards in a fast-paced, premium environment.

Key responsibilities include managing labour and finances, maintaining presentation quality, and building strong stakeholder relationships to drive venue growth and guest satisfaction.

Qualifications

• Previous leadership experience in a Venue Manager role.
• Commercially focused with proven success leading teams and delivering operational outcomes.
• Ability to thrive in a fast-paced environment while maintaining exceptional attention to detail.
• Excellent communication, stakeholder management and problem-solving skills.

Responsibilities

• Lead and oversee the daily operations of Lobby Lounge.
• Inspire, develop and coach a diverse team of hospitality professionals.
• Maintain high standards of service, presentation and operational excellence.
• Manage labour, financial performance, stock control and compliance requirements.
• Build strong stakeholder relationships and contribute to venue growth and success.
• Identify opportunities to enhance service delivery and guest satisfaction.

Skills

Venue leadership

People management

Operational excellence

Communication & problem-solving

Job description

Better begins here Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. Located in the heart of Crown Metropol, Lobby Lounge is renowned for its elevated guest experiences and diverse day to night offering. By day, guests enjoy premium coffee, breakfast and indulgent High Tea experiences. By night, the venue transforms into a vibrant lounge setting featuring tapas, signature cocktails, champagne and live entertainment.

The Role

We’re seeking an experienced and inspiring Venue Manager to lead Lobby Lounge and continue delivering exceptional service. This is an exciting opportunity for a hospitality leader who thrives in premium environments, enjoys developing high-performing teams and has a passion for creating memorable guest experiences. You'll be responsible for the overall performance of the venue, driving operational excellence while fostering a culture of service, accountability and continuous improvement.

Key Responsibilities

• Lead and oversee the daily operations of Lobby Lounge
• Inspire, develop and coach a diverse team of hospitality professionals
• Maintain high standards of service, presentation and operational excellence
• Manage labour, financial performance, stock control and compliance requirements
• Build strong stakeholder relationships and contribute to venue growth and success
• Identify opportunities to enhance service delivery and guest satisfaction

About You

• Previous leadership experience in a Venue Manager role
• Commercially focused with proven success leading teams and delivering operational outcomes
• Ability to thrive in a fast-paced environment while maintaining exceptional attention to detail
• Excellent communication, stakeholder management and problem-solving skills

To Be Successful

• A current approved Manager's License or willingness to obtain one
• Full availability across a rotating roster, including evenings, weekends and public holidays
• Hold full Australian working rights

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. Our Talent Community is a place to stay connected with life at Crown Resorts. Register for access to curated career content and stay in the know on what’s happening at Crown. We’ll be in touch from time to time to share updates on events, new restaurant launches and popups, behind the scenes content, insider news, team stories, career tips and more. Stay connected as you explore career possibilities. You can expect better exposure, opportunities, experiences, and learning. It’s a place where you can create joy for the people who visit us, the cities we live in and the teams we work with. Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.