Front Office Attendant - Full-Time

Crown Resorts Limited; Sydney; On-site; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Competitive hourly rate

Complimentary meals

Staff discounts

Uniform laundering

Recognition program

Job summary

Crown Resorts' Crown Sydney at Barangaroo is hiring enthusiastic Full‑Time Front Office Attendants to welcome guests and VIPs in a luxury hotel setting. You’ll be at the heart of the guest experience, handling check-ins/outs, payments, and guest inquiries with a tailored service approach.

We offer a competitive hourly rate, 20–30 hours per week across 4–5 shifts, 24/7 rosters, complimentary meals, staff discounts, and uniform laundering. Join a team that celebrates growth and excellence.

Qualifications

• Customer-focused mindset for front desk operations.
• Strong communication skills for guest interactions.
• Experience with hotel front desk systems is a plus.

Responsibilities

• Checking guests in and out, ensuring smooth front-desk operations.
• Allocating rooms and escorting guests as required.
• Processing payments accurately.
• Using Opera PMS to manage guest information and visit history.
• Providing tailored guest experiences and collaborating with cross-functional teams.
• Assisting in reservations when needed.

Skills

Customer‑oriented mindset

Strong communication

Opera PMS

Tools

Opera PMS

Job description

Better begins here Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world‑class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. The role: At Crown Resorts, we create memorable experiences for our guests and meaningful careers for our people. We value passion, curiosity, and a drive to grow, and we're committed to supporting our team members to learn, develop, and thrive. Crown Sydney is seeking enthusiastic Full‑Time Front Office Attendants to join our iconic Barangaroo property. This opportunity is ideal for passionate hoteliers looking to create an exciting career within a world‑class luxury hotel environment. As part of our Front Office team, you'll be at the heart of the guest experience, delivering exceptional service to guests, visitors, and VIPs while working in a fast‑paced and dynamic setting. You'll collaborate with a range of departments including Bell Services, Concierge, Spa & Recreation, Housekeeping, Food & Beverage, and Gaming, gaining valuable exposure across our integrated resort and building a strong foundation for your hospitality career. If you're passionate about customer service and looking for an opportunity to accelerate your career in one of Sydney's leading luxury hotels, we'd love to hear from you!

You’ll be:

• Checking guests in and out, ensuring smooth front‑desk operations
• Appropriately allocating rooms and escorting guests to their destination as required
• Confirming and processing accurate payment processing
• Using the Opera PMS system to accurately enter guest information and visit history is up‑to‑date
• Providing tailored and elevated guest experiences, collaborating with cross‑functional departments
• Answering guest queries and offering assistance when guests may require additional support
• Assisting in the reservation processes where required

You’ll bring:

• A customer‑oriented mindset and a passion for creating elevated guest experiences
• Strong interest in creating a career within Front Office Operations and luxury hotels
• Flexibility to work across a 24/7 rotating roster (including weekends and overnights)
• Availability to commit to 20‑30 hours per week across 4‑5 shifts
• Strong communication skills and ability to manage multiple tasks in a fast‑paced environment

On offer to you:

• Competitive hourly rate of $30.26 per hour + penalties + super
• Opportunity to learn from seasoned hotel leaders who will give you the chance to progress
• Complimentary meals at our on‑site staff restaurant + discounts at various F&B venues on property
• Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth
• A tailored uniform, that’s washed and laundered free for every shift by our on‑site wardrobe team
• Take part and be rewarded in Crown’s group‑wide recognition and awards program
• Opportunity to contribute to Crown’s community, diversity & inclusion committees
• Access to discounts across health & wellbeing, novated leasing options & more

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people.

Our Talent Community is a place to stay connected with life at Crown Resorts. Register for access to curated career content and stay in the know on what’s happening at Crown. We’ll be in touch from time to time to share updates on events, new restaurant launches and popups, behind the scenes content, insider news, team stories, career tips and more. Stay connected as you explore career possibilities. You can expect better exposure, opportunities, experiences, and learning. It’s a place where you can create joy for the people who visit us, the cities we live in and the teams we work with.

Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.