Venue Manager

Marmont; Melbourne; On-site; AUD 90,000 - 95,000; Full time

Job summary

Marmont is seeking an experienced Venue Manager to join the senior leadership team at Crown Melbourne. This service-led role places you on the floor, setting the standard during service and coaching the front-of-house team.

You will deputize for the General Manager when required and lead by example to deliver an exceptional guest experience. You will directly lead the Restaurant Manager, support Duty Managers, and collaborate with Kitchen and Events teams to drive revenue, manage rostering and

Qualifications

• Proven experience leading high-volume premium venues.
• Strong coaching and mentoring capabilities.
• Exceptional guest service mindset and communication skills.
• Solid ability to manage staff rostering and costs.

Responsibilities

• Lead from the floor during service, directing the team and ensuring Marmont standards.
• Foster seamless front-of-house to kitchen communication for smooth service flow.
• Oversee reservations, table management and guest journey to optimise covers.
• Engage guests, gather feedback and resolve concerns professionally.
• Drive guest satisfaction metrics, including NPS and online reviews.

Skills

Venue leadership

Staff development

Guest service

Communication

Job description

Marmont is a vibrant, Californian-inspired restaurant and bar at Crown Melbourne from entrepreneur Grant Smillie, pairing Southern Californian flavours and Latin influences with a uniquely Melbourne spin. Overlooking the Yarra River and the CBD, we serve a seafood-focused, share-style menu alongside a curated cocktail and wine list. Hand-selected vinyl DJ sets carry the venue from relaxed lunches and sunset drinks into energetic late nights.

The opportunity

We are seeking an experienced Venue Manager to join our senior leadership team, reporting directly to the General Manager. This is, first and foremost, a service-led position. You will be a visible presence on the floor, setting the standard during service and leading by example. Equally important, you will be a dedicated coach and mentor. You will directly lead and develop our Restaurant Manager, support the growth of our Duty Managers and build the capability and confidence of the entire front-of-house team. You will also deputize for the General Manager when required.

Key responsibilities

• Lead from the floor throughout service, directing the team, managing flow and ensuring every section performs to Marmont's standards
• Foster seamless communication between front and back of house, partnering closely with the kitchen on timing and service flow
• Oversee reservations and table management to optimise covers and deliver an effortless guest journey
• Engage with guests, seek feedback and resolve concerns promptly, professionally and with empathy
• Drive continuous improvement in guest satisfaction, NPS and online reviews

Leadership & team development

• Mentor and coach the Restaurant Manager through regular one-on-ones, meaningful delegation and tailored development plans
• Partner with the Restaurant Manager to strengthen the Duty Manager team and establish clear pathways for progression
• Deliver engaging pre-service briefings, debriefs and training covering service standards, product knowledge and RSA
• Identify emerging talent and contribute to succession planning, building a pipeline of future leaders from within
• Lead recruitment and onboarding, and cultivate an inclusive, positive and accountable team culture

Business acumen & operations

• Partner with the General Manager and Food & Beverage Manager to achieve revenue targets, labour budgets and cost controls
• Manage rostering and workforce planning in line with trading patterns and business needs
• Monitor and report on financial performance, identifying opportunities to grow revenue through upselling, promotions and events
• Oversee private dining, functions and special events in collaboration with the venue and events teams
• Ensure full compliance with venue SOPs, Crown Melbourne policies, RSA, liquor licensing and OHS obligations

About you

• Proven experience as a Venue Manager, Assistant General Manager, or an accomplished Restaurant Manager ready for the next step, ideally within a premium high-volume venue
• Exceptional communication and interpersonal skills, with the ability to connect confidently with guests, team members, the kitchen and senior leadership
• A natural, hands-on leader who leads by example and thrives on the floor during service
• A demonstrated track record of training, developing and mentoring managers and front-of-house teams
• A genuine passion for hospitality and an unwavering focus on the guest experience
• Strong business acumen, including a sound understanding of labour management, rostering and cost control
• Composed, organised and decisive in a fast-paced environment
• Current Victorian RSA certification
• Flexibility to work across evenings, weekends and public holidays

What we offer

• A competitive salary of $90,000 – $95,000 + superannuation
• A full-time senior leadership position within a high-profile venue
• The opportunity to shape service standards and build a team you are proud to lead
• Ongoing professional development and genuine career progression within Marmont