Venue Manager

Marmont Bar; Melbourne; On-site; AUD 90,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Full-time senior leadership role

Career progression

Professional development

Job summary

Marmont Bar in Crown Melbourne is seeking an experienced Venue Manager to join our senior leadership team. You will be a visible floor presence during service, setting the standard and leading by example, while coaching and mentoring the team.

You will develop the Restaurant Manager, support Duty Managers, and deputize for the General Manager when needed. Focus on guest experience, NPS, and seamless coordination with kitchen.

Qualifications

• Proven experience as Venue Manager or senior hospitality leader in high-volume venues.
• Excellent communication and interpersonal skills.
• Hands-on leadership on the floor during service.
• RSA certification for Victorian licensing.
• Ability to recruit, develop and lead front-of-house teams.

Responsibilities

• Lead from the floor during service, directing the team and ensuring standards.
• Oversee reservations and table management to optimise guest journey.
• Foster communication between front-of-house and kitchen.
• Mentor Restaurant Manager and develop Duty Managers.
• Deliver pre-service briefings and training.
• Partner with GM for revenue targets, rostering and cost controls.
• Oversee private dining, functions and events.
• Ensure compliance with RSA, licensing and OHS.

Skills

Leadership

Communication

People management

Coaching & mentoring

RSA certification

Job description

Marmont is a vibrant, Californian-inspired restaurant and bar at Crown Melbourne from entrepreneur Grant Smillie, pairing Southern Californian flavours and Latin influences with a uniquely Melbourne spin. Overlooking the Yarra River and the CBD, we serve a seafood-focused, share-style menu alongside a curated cocktail and wine list. Hand-selected vinyl DJ sets carry the venue from relaxed lunches and sunset drinks into energetic late nights.

The opportunity

We are seeking an experienced Venue Manager to join our senior leadership team, reporting directly to the General Manager. This is, first and foremost, a service-led position. You will be a visible presence on the floor, setting the standard during service and leading by example. Equally important, you will be a dedicated coach and mentor. You will directly lead and develop our Restaurant Manager, support the growth of our Duty Managers and build the capability and confidence of the entire front-of-house team. You will also deputize for the General Manager when required.

Key responsibilities

Lead from the floor throughout service, directing the team, managing flow and ensuring every section performs to Marmont's standards

Foster seamless communication between front and back of house, partnering closely with the kitchen on timing and service flow

Oversee reservations and table management to optimise covers and deliver an effortless guest journey

Engage with guests, seek feedback and resolve concerns promptly, professionally and with empathy

Drive continuous improvement in guest satisfaction, NPS and online reviews

Leadership & team development

Mentor and coach the Restaurant Manager through regular one-on-ones, meaningful delegation and tailored development plans

Partner with the Restaurant Manager to strengthen the Duty Manager team and establish clear pathways for progression

Deliver engaging pre-service briefings, debriefs and training covering service standards, product knowledge and RSA

Identify emerging talent and contribute to succession planning, building a pipeline of future leaders from within

Lead recruitment and onboarding, and cultivate an inclusive, positive and accountable team culture

Business acumen & operations

Partner with the General Manager and Food & Beverage Manager to achieve revenue targets, labour budgets and cost controls

Manage rostering and workforce planning in line with trading patterns and business needs

Monitor and report on financial performance, identifying opportunities to grow revenue through upselling, promotions and events

Oversee private dining, functions and special events in collaboration with the venue and events teams

Ensure full compliance with venue SOPs, Crown Melbourne policies, RSA, liquor licensing and OHS obligations

About you

Proven experience as a Venue Manager, Assistant General Manager, or an accomplished Restaurant Manager ready for the next step, ideally within a premium high-volume venue

Exceptional communication and interpersonal skills, with the ability to connect confidently with guests, team members, the kitchen and senior leadership

A natural, hands‑on leader who leads by example and thrives on the floor during service

A demonstrated track record of training, developing and mentoring managers and front-of-house teams

A genuine passion for hospitality and an unwavering focus on the guest experience

Strong business acumen, including a sound understanding of labour management, rostering and cost control

Composed, organised and decisive in a fast‑paced environment

Current Victorian RSA certification

Flexibility to work across evenings, weekends and public holidays

What we offer

A competitive salary of $90,000 - $95,000 + superannuation

A full-time senior leadership position within a high-profile venue

The opportunity to shape service standards and build a team you are proud to lead

Ongoing professional development and genuine career progression within Marmont