Senior Venue Manager: Floor Leader & Guest Experience

Marmont; Melbourne; On-site; AUD 90,000 - 95,000; Full time

Job summary

Marmont is seeking an experienced Venue Manager to join the senior leadership team at Crown Melbourne. This service-led role places you on the floor, setting the standard during service and coaching the front-of-house team.

You will deputize for the General Manager when required and lead by example to deliver an exceptional guest experience. You will directly lead the Restaurant Manager, support Duty Managers, and collaborate with Kitchen and Events teams to drive revenue, manage rostering and

Qualifications

• Proven experience leading high-volume premium venues.
• Strong coaching and mentoring capabilities.
• Exceptional guest service mindset and communication skills.
• Solid ability to manage staff rostering and costs.

Responsibilities

• Lead from the floor during service, directing the team and ensuring Marmont standards.
• Foster seamless front-of-house to kitchen communication for smooth service flow.
• Oversee reservations, table management and guest journey to optimise covers.
• Engage guests, gather feedback and resolve concerns professionally.
• Drive guest satisfaction metrics, including NPS and online reviews.

Skills

Venue leadership

Staff development

Guest service

Communication

Job description

Marmont is seeking an experienced Venue Manager to join the senior leadership team at Crown Melbourne. This service-led role places you on the floor, setting the standard during service and coaching the front-of-house team.

You will deputize for the General Manager when required and lead by example to deliver an exceptional guest experience. You will directly lead the Restaurant Manager, support Duty Managers, and collaborate with Kitchen and Events teams to drive revenue, manage rostering and