Venue Manager

Placed Australia; Melbourne; On-site; AUD 75,000 - 90,000; Full time

Job summary

Placed Australia is seeking a full-time Venue Manager for a Cremorne, Victoria venue. You will lead daily operations, manage FOH/BOH teams, and drive guest experience while achieving financial targets. The role emphasizes robust leadership, staff development, rostering, and compliance with liquor, WHSE, and safety requirements.

You will oversee budgets, vendor relations, and private events, ensuring consistency in service quality and operational efficiency. RSA is essential; First Aid desirable.

Qualifications

• Must hold a Diploma in Hospitality or have 3+ years leadership experience in venues.
• RSA certification is essential.
• First Aid certification is desirable.
• Strong leadership and staff development skills.
• Experience with budgeting and revenue generation.

Responsibilities

• Oversee all facets of the venue's day-to-day operations across all shifts.
• Ensure FOH and BOH coordination and service quality.
• Recruit, train, supervise, and mentor venue crew and manage rosters within budget.
• Develop performance goals, conduct reviews, and address issues.
• Manage financial performance: costs, labour, and revenue; monitor budgets.
• Ensure health, safety and liquor licensing compliance and RSA adherence.
• Coordinate private dining and functions with Reservations/GUEST Experience Manager.
• Maintain venue presentation, cleanliness, and equipment functionality.

Skills

Leadership

Guest experience

Financial management

Team management

Budgeting

Staff development

Communication

Education

Diploma in Hospitality

Job description

Job Type: Permanent position | Full time position

Job Description

Placed.au is looking for a full-time Venue Manager for our client in Cremorne, Victoria. This leadership role is responsible for overseeing the daily operations of a hospitality venue, delivering outstanding customer experiences, achieving financial targets, managing the team, and ensuring compliance with all relevant regulatory requirements. Job Description: General

• Uphold the company’s values and consistently deliver service and performance expectations with a strong commitment to exceptional service and attention to detail.
• Professionally represent the company in the workplace and offsite.
• Comply with workplace policies and procedures.
• Foster an environment of respect, tolerance, compassion, professionalism, and empowerment.

Operational Leadership

• Manage all aspects of the venue’s day-to-day operations, ensuring smooth service delivery across all shifts.
• Ensure efficient venue operations and compliance with opening and closing procedures.
• Oversee front-of-house (FOH) and back-of-house (BOH) teams, ensuring seamless coordination.
• Maintain high standards of venue presentation, ambiance, cleanliness, and equipment functionality.

Guest Experience

• Ensure exceptional guest service by fostering a welcoming, professional, and guest-focused atmosphere.
• Monitor and address guest feedback, responding proactively to concerns and complaints.
• Develop strategies to enhance the guest experience and drive guest loyalty.

Team Leadership and Development

• Recruit, train, supervise, and mentor venue crew to meet service and performance expectations.
• Lead and motivate the team to achieve operational excellence and establish clear performance goals.
• Conduct regular performance reviews, provide constructive feedback, and address performance issues.
• Develop staff rosters to manage labour costs within budget while meeting operational needs.

Financial Management

• Manage the venue’s financial performance, including operating costs, labour costs, and revenue.
• Prepare and monitor budgets, analyse sales reports, and identify areas for improvement.
• Ensure compliance with cash handling, invoicing, and banking procedures.
• Collaborate with the Area Manager to develop strategies for increasing profitability and controlling costs.

Health, Safety and Compliance

• Ensure compliance with health, safety, and food hygiene regulations.
• Conduct regular inspections and audits to ensure adherence to Workplace Health, Safety, and Environment (WHSE) standards.
• Oversee licensing requirements and ensure responsible service of alcohol (RSA) is maintained.
• Ensure staff are properly trained in WHSE practices and maintain a safe working environment.

Private Dining and Functions

• Oversee the planning and execution of private dining events and functions, ensuring they meet the venue’s standards.
• Liaise with the Reservations and Guest Experience Manager to meet client requirements and ensure functions run smoothly.

Stock and Inventory Management

• Manage stock levels to ensure adequate supplies of food, beverages, and other venue essentials.
• Work closely with suppliers, negotiate contracts, and monitor the quality of goods and services.
• Oversee inventory control, minimise wastage, and ensure accurate stocktake processes.

Marketing and Promotions

• Collaborate with the Area Manager and Group Marketing Manager to implement venue-specific promotional activities and campaigns.
• Develop initiatives that enhance the guest experience and increase foot traffic.
• Monitor social media presence and guest reviews, responding to online feedback as required.

Qualifications/Attributes:

• Must hold a relevant Diploma, or at least three (3) years of relevant work experience may substitute for the formal qualification.
• Must have at least three (3) years of relevant work experience in venue management or a similar leadership role.
• A minimum Certificate in Hospitality is preferred.
• RSA certification is essential.
• First Aid certification is desirable.
• Strong leadership skills and a proven track record in team management and staff development.
• Strong financial management experience, including budgeting, cost control, and revenue generation.
• Excellent guest service skills, with a focus on delivering memorable guest experiences.
• Strong knowledge of WHSE regulations and responsible service of alcohol.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Excellent organisational and time management abilities.
• Strong communication and interpersonal skills.
• Creativity, problem-solving, and decision-making skills.
• Strong work ethic and dedication to maintaining high standards.

Salary Range: $75,000 – $90,000 p.a. excluding superannuation.