Venue General Manager

Kingpin; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Discounts

Incentives

Job summary

Kingpin is seeking a Venue General Manager in Melbourne to oversee daily operations of a multi-faceted entertainment venue. You will lead a team of department heads to deliver outstanding hospitality, ensure financial targets are met, and foster a guest-centric culture across all zones.

This role requires 3–5 years of venue/general management experience within a large hospitality setting with a strong F&B focus, plus proven ability to manage large teams and drive continuous improvement.

Qualifications

• 3–5 years of Venue/General Management experience in a large multi-faceted hospitality venue with strong F&B focus.
• Proven ability to manage 70+ hospitality crew through department heads.
• Skilled in financial management and cost control in hospitality.
• Hands-on leader who delegates but is willing to dive in.
• Ability to engage with community and local businesses.
• Passionate hospitality professional focused on guest experiences.

Responsibilities

• Inspire and coach a team of Heads of Department to deliver hospitality excellence.
• Lead operations across a dynamic, multi-faceted venue.
• Ensure compliance with internal and external regulations.
• Foster a positive, values-driven work environment.
• Forecast revenue and expenses and communicate with stakeholders.
• Drive revenue growth through sales-focused service and new offerings.

Skills

Team leadership

F&B operations

P&L management

Stakeholder engagement

Job description

Competitive salary + discounts + incentives

At Kingpin, we create unforgettable entertainment experiences - for our guests and our teams.
We’re part of TEEG, a global entertainment powerhouse behind Kingpin, Timezone, and Zone Bowling, with 90+ venues and 4,000+ team members across Australia and New Zealand.

Essence of the position:

We are on the hunt for our next Venue General Manager. In this role you will oversee the entire multi-faceted venue, ensuring operational excellence & a service focused culture. Some of your key areas of responsibility will be:

• Inspire, challenge, and coach a team of six Heads of Department to deliver exceptional hospitality, driving continuous improvement across their departments and the entire venue
• Proactively lead operations across a dynamic, multi-faceted venue, keeping every zone aligned to the overall strategic goals of the venue
• Ensure all internal and external regulatory compliance requirements are met
• Promote a positive work environment, aligned with values, where team feel motivated and empowered
• Forecast revenue and expenses to ensure financial targets are achieved & effectively communicated to relevant stakeholders
• Foster a ‘sales through service’ focused culture to drive revenue growth, looking for new opportunities with entertainment offerings

Key Attributes & Capabilities:

Putting people neatly into boxes, isn’t really our style, but there are a few key factors that will be really important when it comes to selecting the right candidate for this position:

• 3-5 years exp. Venue/General Management experience from a large multi-faceted hospitality venue, with a strong F&B focus
• Proven ability in managing large teams of 70+ hospitality crew by utilising effective delegation through department heads to influence multiple departments
• Sound financial management skills, able to expertly analyse a P&L report and maintain costs in a hospitality setting
• Able to maintain the careful balance of being an excellent delegator while also being a hands‑on leader that is not afraid to dive in headfirst!
• An ability to engage, understand & build relationships with the community and local businesses
• A truly passionate hospitality professional that is highly attuned to the needs of guests and has a desire to create remarkable experiences for everyone, turning strangers into friends!

At TEEG, we value diversity and welcome applications from all backgrounds, abilities and identities. Together, we create stronger teams - because we’re simply better together.

Kingpin is not just about Bowling, it is a full entertainment experience. With fully licensed bars, curated food menus and the widest activities range in Australia and NZ, Kingpin is the spot for your next outing.

We believe in supporting our team members to reach their full potential. With opportunities for advancement and a variety of benefits, your career growth is unlimited. Plus, we understand the importance of a balanced approach to work, so you'll have plenty of time to enjoy life outside of work.

Kingpin is a part of TEEG (The Entertainment & Education Group) who also operate the brands Zone Bowling and Timezone globally.

Kingpin is not just about Bowling, it is a full entertainment experience. With fully licensed bars, curated food menus and the widest activities range in Australia and NZ, Kingpin is the spot for your next outing.

We believe in supporting our team members to reach their full potential. With opportunities for advancement and a variety of benefits, your career growth is unlimited. Plus, we understand the importance of a balanced approach to work, so you'll have plenty of time to enjoy life outside of work.

Kingpin is a part of TEEG (The Entertainment & Education Group) who also operate the brands Zone Bowling and Timezone globally.