Venue General Manager

Kingpin Bowling; Melbourne; On-site; AUD 150,000 - 210,000; Full time

Job summary

Kingpin Bowling is seeking a Venue General Manager in Melbourne to oversee a large, multi-faceted hospitality venue. You will lead six Heads of Department, drive operational excellence, and shape a service-first culture that delivers memorable guest experiences.

You will balance hands-on leadership with strategic oversight, manage 70+ hospitality crew, and ensure regulatory compliance while pursuing revenue growth through innovative entertainment offerings.

Qualifications

• 3-5 years’ venue/general management experience at a large hospitality venue with strong F&B focus.
• Proven ability to manage large teams (70+ hospitality crew) via department heads.
• Sound financial management skills; ability to analyse a P&L and control costs.

Responsibilities

• Inspire, coach a team of six Heads of Department to deliver exceptional hospitality, driving continuous improvement across their departments and the entire venue.
• Proactively lead operations across a dynamic, multi-faceted venue, keeping every zone aligned to the overall strategic goals of the venue.
• Ensure all internal and external regulatory compliance requirements are met.
• Promote a positive work environment, aligned with values, where team feel motivated and empowered.
• Forecast revenue and expenses to ensure financial targets are achieved & effectively communicated to relevant stakeholders.
• Foster a 'sales through service' focused culture to drive revenue growth, looking for new opportunities with entertainment offerings.

Skills

Venue Management

Leadership

Team Management

Financial Acumen

F&B Focus

Stakeholder Engagement

Revenue Growth

People Development

Job description

At Kingpin, we create unforgettable entertainment experiences - for our guests and our teams.
We're part of TEEG, a global entertainment powerhouse behind Kingpin, Timezone, and Zone Bowling, with 90+ venues and 4,000+ team members across Australia and New Zealand.

Essence of the position:

We are on the hunt for our next Venue General Manager. In this role you will oversee the entire multi-faceted venue, ensuring operational excellence & a service focused culture. Some of your key areas of responsibility will be:

• Inspire, challenge, and coach a team of six Heads of Department to deliver exceptional hospitality, driving continuous improvement across their departments and the entire venue
• Proactively lead operations across a dynamic, multi-faceted venue, keeping every zone aligned to the overall strategic goals of the venue
• Ensure all internal and external regulatory compliance requirements are met
• Promote a positive work environment, aligned with values, where team feel motivated and empowered
• Forecast revenue and expenses to ensure financial targets are achieved & effectively communicated to relevant stakeholders
• Foster a 'sales through service' focused culture to drive revenue growth, looking for new opportunities with entertainment offerings

Key Attributes & Capabilities:

Putting people neatly into boxes, isn't really our style, but there are a few key factors that will be really important when it comes to selecting the right candidate for this position:

• 3-5 years exp. Venue/General Management experience from a large multi-faceted hospitality venue, with a strong F&B focus
• Proven ability in managing large teams of 70+ hospitality crew by utilising effective delegation through department heads to influence multiple departments
• Sound financial management skills, able to expertly analyse a P&L report and maintain costs in a hospitality setting
• Able to maintain the careful balance of being an excellent delegator while also being a hands-on leader that is not afraid to dive in headfirst!
• An ability to engage, understand & build relationships with the community and local businesses
• A truly passionate hospitality professional that is highly attuned to the needs of guests and has a desire to create remarkable experiences for everyone, turning strangers into friends!

At TEEG, we value diversity and welcome applications from all backgrounds, abilities and identities. Together, we create stronger teams - because we're simply better together.