Venue Duty Manager

Oscars Group; Wollongong City Council; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff discounts

Career progression

Online training

Employee assistance

Staff parking

Job summary

Oscars Group operates Pepe’s on the Beach in Wollongong and seeks an experienced Duty Manager to oversee daily operations at this beachside venue. The role focuses on hands-on leadership across floor, events, and gaming with KPI-driven service standards.

You will lead staff, coordinate events, ensure compliance, and maintain guest satisfaction, with opportunities for career progression within Oscars Group's 50+ venues.

Qualifications

• Experience as Duty Manager or Supervisor in a hospitality venue.
• Proven ability to lead teams during busy service periods.
• Experience planning and delivering events.
• RSA and RCG certification must be current.
• Strong communication, organisation and problem-solving skills.

Responsibilities

• Oversee daily operations to ensure smooth service.
• Lead, support, and mentor the team during service periods.
• Assist in planning, coordinating, and delivering events.
• Support gaming room operations in line with compliance.
• Manage guest enquiries, feedback, and service recovery.
• Assist with staff training, onboarding and performance development.
• Ensure RSA, RCG, WHS and venue policies are followed.

Skills

Leadership

Team supervision

Customer service

Event coordination

Communication

Job description

About the Venue:

Pepe’s on the Beach, is a casual beachside bar with stunning coastal vibes, offering a relaxed atmosphere, terrace, and outdoor spaces perfect for a weekend drink.

The venue prides itself on delivering fresh, seasonal cuisine and memorable experiences to both locals and visitors alike.

About the Role:

We are seeking an experienced Duty Manager to oversee daily operations across the floor, events, and gaming at Pepe’s on the Beach. This role is hands-on and leadership-focused, with KPIs tied to service standards, event execution, and operational performance, including responsible gaming oversight.

Key Responsibilities:

• Oversee daily operations to ensure smooth and efficient service
• Lead, support, and mentor the team during service periods
• Assist in planning, coordinating, and delivering events
• Support the management and operation of the gaming room in line with compliance
• Manage guest enquiries, feedback, and service recovery professionally
• Assist with staff training, onboarding, and performance development
• Ensure compliance with RSA, RCG, WHS, and venue policies

About You:

• Previous experience as a Duty Manager or Supervisor in a similar venue
• Experience supporting or managing events within a hospitality environment
• Confident leading teams in a fast-paced, customer-focused setting
• Strong communication, organisation, and problem-solving skills
• Hands-on, proactive approach to service and operations
• Current RSA and RCG certification
• Discounts on food, beverage and accommodation across all Oscars Group venues
• Opportunities for career progression within 50+ venues across the Oscars Group
• Internal and external training and development opportunities including an online training platform
• Employee Assistance Program for you and your immediate family
• Reward and recognition initiatives
• Mentoring from a strong team of hospitality professionals
• Free staff parking

About Us:

Oscars Group is a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986 with the acquisition of a single pub in Sydney’s Inner West. Now one of the largest privately owned hospitality groups in Australia, Oscars boasts an ever-growing portfolio of 45+ assets across NSW, Queensland, South Australia, and Victoria, spanning accommodation, pubs and gaming, retail liquor, conference and event centres, premium restaurants, chartered vessels, and both commercial and residential developments.

Join the Fun! With Oscars Group

at Pepe’s on the Beach and take the next step in your career.