Venue Concierge (Security)

The Westport Club; Gosford; On-site; AUD 38,000 - 69,000; Part time

Job summary

Mingara is seeking a motivated Security Officer to join our team on the Central Coast. You will help maintain a safe environment, assist guests, and uphold entry compliance with a welcoming approach. The role offers part-time hours and opportunities to grow within the organisation.

Ideal candidates hold a NSW 1AC Security License, RSA, RCG and First Aid, with hospitality knowledge and strong customer service skills. Flexibility for nights and weekends is preferred.

Qualifications

• Must hold a full New South Wales 1AC Security License.
• Current RSA, RCG and First Aid certificates.
• General knowledge and experience of hospitality operations and guiding legislation.
• Confidence to work independently, think on your feet, resolve issues and manage tricky situations.
• A high degree of discretion, integrity and confidentiality.
• Must be able to engage in and maintain conversations with guests.
• Availability to work a flexible schedule especially nights and weekends (mostly Friday and Saturday nights).

Responsibilities

• Provide a safe environment for our team, members and guests to enjoy all that we have to offer.
• Provide exceptional customer experience regardless of what may be happening in the moment.
• Problem solve and implement solutions to ensure a positive customer experience.
• Ensure entry compliance for members and guests in a warm and welcoming way.

Skills

1AC Security License

RSA

RCG

First Aid

Hospitality knowledge

Customer service

Problem solving

Communication

Job description

• Base Pay$27.43 - $50.00 / Hour
• Job CategorySecruity, Hospitality, Club
• Employee TypeCasual

Contact information

• Contact Phone[phone]***

Description

Want to be part of a reliable, progressive, safe and unified team working together to create memorable experiences for the local community? Your focus on venue safety and exceptional customer service would contribute to our great team of innovative, talented people who help each other succeed.

You’ll build positive, constructive relationships with your core team members and get to know our loyal members. You and your team will be the face of our club and the first impression for our guests.

Join our team and you’ll have opportunities for professional development and a scholarship program will keep you learning; a contribution towards a gym membership will help keep you well; a discount on food and coffee will keep you happy; and a great team culture will keep you motivated and inspired.

It sounds pretty good, right?

It gets better...you’d be based on the beautiful Central Coast, but our organisation also makes life great on the mid North Coast, Blue Mountains and in Sydney. Our vision is ‘to make a significant contribution to the quality of community life’.

Who are we?

We are Mingara, the greatest Club on the Central Coast, offering a diverse range of facilities. As well as a world-class gym, indoor Olympic pool and an international standard athletics track, we also have restaurants, cafes, bars, gaming, TAB, Keno, promotions and events, and a wellness precinct with hairdresser, beautician, physiotherapist and martial arts studio.

We are looking for an energetic and motivated person to join our Security team. We have part-time opportunities that would suit someone who is either looking to build a career within hospitality or looking for a secure and stable position within our organisation. You can be great within our security team and will also have opportunities to grow and develop into other areas and learn new skills.

Purpose of the Role

• Provide a safe environment for our team, members and guests to enjoy all that we have to offer
• Provide exceptional customer experience regardless of what may be happening in the moment
• Problem solve and implement solutions to ensure a positive customer experience
• Ensure entry compliance for members and guests in a warm and welcoming way

To succeed in this role

• You must hold a full New South Wales 1AC Security License (provisional licenses will not be accepted).
• Current RSA, RCG and First Aid certificates
• General knowledge and experience of hospitality operations and guiding legislation
• Confidence to work independently, think on your feet, resolve issues and manage tricky situations
• A high degree of discretion, integrity and confidentiality
• Must be able to engage in and maintain conversations with guests
• Availability to work a flexible schedule especially nights and weekends (mostly Friday and Saturday nights)