Venue Services Coordinator

Programmed GO; Townsville City; On-site; AUD 55,000 - 75,000; Full time

Job summary

Programmed Skilled Workforce is seeking a Venue Services Coordinator for a recreation precinct in Townsville. You will coordinate day-to-day venue services, supervise staff and contractors, and ensure high-quality service for customers and stakeholders.

Key duties include leading the customer service team, onboarding and rostering staff, coordinating events and receptions, and implementing safe work practices in line with WHS and safety regulations.

Qualifications

• Experience in customer service, venue operations, recreation, hospitality, events or similar environments.
• Strong interpersonal and communication skills.
• Experience supervising, coordinating or supporting staff and/or contractors.
• Proactive approach to problem solving and continuous improvement.
• Ability to work independently and in a team.

Responsibilities

• Lead and support the customer service team to deliver high-quality services to customers and stakeholders.
• Supervise staff and agency contractors, including onboarding, rostering, training and ongoing support.
• Coordinate venue functions and events, including inductions, equipment setup and pack down, reception services and client relationship management.
• Support development and implementation of SOPs and safe work practices.
• Ensure venue operations comply with WHS, fire safety, environmental and other legislative requirements.
• Support event risk management procedures and promoting safe and inclusive work practices.
• Coordinate administrative tasks including payments, data entry, records management and documentation.
• Promote venue products and services and identify opportunities to maximise business outcomes.
• Build and maintain relationships with clients, industry stakeholders, community groups and partners.
• Communicate effectively with customers, staff, contractors and stakeholders at all levels.

Skills

Customer service

Venue operations

Staff supervision

Communication

Problem solving

Job description

Programmed Skilled Workforce is currently seeking a reliable and motivated Venue Services Coordinator to join our team at a Recreation Precinct in Townsville.

This is a fantastic opportunity to be part of a supportive team delivering high-quality customer service and operational outcomes at a busy and vibrant recreation venue.

About the Role

As the Venue Services Coordinator, you will play an important role in coordinating the day-to-day delivery of venue services, supporting staff and contractors, and ensuring customers, clients and stakeholders receive a high level of service.

Key responsibilities will include:

• Leading and supporting the customer service team to deliver high-quality services to customers and stakeholders.
• Supervising staff and agency contractors, including onboarding, rostering, training and ongoing support.
• Coordinating venue functions and events, including client inductions, equipment setup and pack down, reception services and client relationship management.
• Supporting the development and implementation of standard operating procedures and safe work practices.
• Ensuring venue operations comply with workplace health and safety, fire safety, environmental and other legislative requirements.
• Supporting event risk management procedures and promoting safe and inclusive work practices.
• Coordinating administrative tasks including payments, data entry, records management and maintaining accurate documentation.
• Promoting venue products and services and identifying opportunities to maximise business outcomes.
• Building and maintaining positive relationships with clients, industry stakeholders, community groups and other partners.
• Communicating effectively with customers, staff, contractors and stakeholders at all levels.

About You

We are looking for someone who is confident working in a busy customer-focused environment and can effectively coordinate people, operations and competing priorities.

You will ideally have:

• Previous experience in customer service, venue operations, recreation, hospitality, events or a similar environment.
• Strong interpersonal and communication skills.
• Experience supervising, coordinating or supporting staff and/or contractors.
• A proactive approach to problem solving and continuous improvement.
• The ability to work effectively both independently and as part of a team.
• A strong understanding of workplace health and safety and the importance of maintaining a safe and inclusive environment.

Mandatory Requirements

• Positive Blue Card – mandatory
• Current First Aid and CPR Certificate – mandatory

What We Offer

• Opportunity to work within a busy and vibrant recreation precinct.
• Supportive team environment.
• Opportunity to develop your skills and experience in venue operations, customer service and team coordination.
• Variety in your day-to-day responsibilities.
• The opportunity to contribute to positive customer and stakeholder experiences.

Who we are

As one of Australia's largest employers, we work with great companies all around Australia and New Zealand to give you the best opportunities to work when and where you want.

At Programmed, we are committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experiences and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.