Vendor Relations & Warranty Technician

Scorptec; Greater Dandenong; On-site; AUD 65,000 - 80,000; Full time

Job summary

Scorptec is seeking a Vendor Relations Officer in Australia to support warranty processing and technical services. This full-time role operates Monday to Friday from the Greater Dandenong area, focusing on timely issue resolution and strong customer care.

The position requires troubleshooting skills, empathy for customers, and the ability to manage multiple RMAs while adhering to ACCC guidelines. On-site duties and a safe workplace are emphasized.

Qualifications

• Strong people skills and professional etiquette.
• Proven ability to troubleshoot and resolve technical issues.
• Empathy and respectful customer handling.
• Good time management and quick, accurate decision-making.
• Understanding of Australian Consumer Law requirements.

Responsibilities

• Process warranty claims and perform technical services per procedures.
• Resolve customer issues in a timely manner.
• Coordinate warranty tasks: validation, pickups, RMAs, follow-ups, and interdepartmental liaison.
• Perform on-site services: troubleshooting, system upgrades, tune-ups, quote preparation.
• Maintain a tidy, safe workplace in compliance with WorkSafe Victoria and OH&S.

Skills

People skills

Troubleshooting

Customer service

Time management

Learning agility

ACCC knowledge

Job description

Scorptec is seeking a Vendor Relations Officer in Australia to support warranty processing and technical services. This full-time role operates Monday to Friday from the Greater Dandenong area, focusing on timely issue resolution and strong customer care.

The position requires troubleshooting skills, empathy for customers, and the ability to manage multiple RMAs while adhering to ACCC guidelines. On-site duties and a safe workplace are emphasized.