IT Technical Services Specialist — Warranty & Customer Support

Scorptec; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Scorptec is seeking a capable Technical Support Officer to join our Technical Services team in Sydney. The role emphasizes high levels of customer care and delivering efficient technical solutions to meet customer satisfaction. You will handle warranty claims, returns, and testing of parts, while adhering to quality processes and supporting peers across branches.

Travel may be required. This position requires independent work, strong communication, and the ability to build durable customer

Qualifications

• 3+ years as a Technical Support Officer in IT.
• Experience diagnosing hardware and software issues and building systems to spec.
• Bachelor's degree in Computer Systems Engineering or equivalent.
• Strong customer service skills and relationship-building.
• Strong written and verbal communication.
• Ability to work independently to meet deadlines.
• Self-motivated, detail-oriented and organised.

Responsibilities

• Process warranty claims promptly.
• Handle returns in person or by post.
• Test warranty parts to verify claims.
• Follow quality builds and testing processes.
• Meet customers’ expectations clearly and promptly.
• Understand and apply quality control testing.
• Perform advanced technical duties per procedures.
• Travel may be required.
• Support peers with technical matters.
• Assist all Branch duties.

Skills

Customer service

Communication

Time management

Independence

Education

Bachelor's degree in Computer Systems Engineering

Job description

Scorptec is seeking a capable Technical Support Officer to join our Technical Services team in Sydney. The role emphasizes high levels of customer care and delivering efficient technical solutions to meet customer satisfaction. You will handle warranty claims, returns, and testing of parts, while adhering to quality processes and supporting peers across branches.

Travel may be required. This position requires independent work, strong communication, and the ability to build durable customer