Vendor Management & Process Improvement Lead

THE ICONIC; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Learning days

Parental leave

Birthday leave

Staff discount

Wellbeing program

Volunteer days

Job summary

THE ICONIC is seeking a Vendor Management Project Facilitator to help improve how commercial and fulfilment teams work together, turning operational insights into practical improvements across the vendor lifecycle.

You will collaborate with Category Management, Fulfilment Centre Operations and Vendor Management to align plans with centre capacity, support cross-functional projects, and help raise performance across logistics, procurement and product teams.

Qualifications

• Experience in Customer Service, Supply chain, logistics, e-commerce or retail environment.
• Experience or interest in growing your project management, process improvement or strategic operation skill set.
• Strong communication skills, with the ability to explain processes, requirements and updates clearly to both commercial and operational teams.
• A collaborative approach and the ability to build effective working relationships across different teams and stakeholder groups.
• Strong attention to detail when mapping workflows, checking compliance data and tracking operational measures.
• Good organisation and time-management skills, with the reliability and initiative to manage tasks and meet deadlines.
• The ability to stay calm, work efficiently and follow procedures in a busy, changing operational environment.

Responsibilities

• Review vendor compliance and shipment data to identify recurring issues with delivery, packaging, product quality and quantities.
• Work with Fulfilment Centre leaders to identify bottlenecks and improve stock receiving, putaway and inventory compliance processes.
• Coordinate regular operational reviews with Category Managers, helping align buying schedules and commercial priorities with fulfilment centre capacity.
• Support the planning and delivery of cross-functional process improvement projects across Logistics, Finance, Category Management and Product.
• Contribute to vendor service-level agreements, onboarding requirements, supplier quality standards and compliance frameworks.
• Represent Vendor Management in operational meetings and cross-functional forums, sharing updates, gathering feedback and identifying opportunities to improve processes.
• Help develop and maintain standard operating procedures and compliance playbooks with the Seller Success Manager and Vendor Management Team Lead.
• Track project progress and support the adoption of new workflows across relevant teams.

Skills

Customer Service

Supply chain

Logistics

E-commerce

Retail experience

Job description

THE ICONIC is seeking a Vendor Management Project Facilitator to help improve how commercial and fulfilment teams work together, turning operational insights into practical improvements across the vendor lifecycle.

You will collaborate with Category Management, Fulfilment Centre Operations and Vendor Management to align plans with centre capacity, support cross-functional projects, and help raise performance across logistics, procurement and product teams.