Vendor Management Project Lead

Hatch; Sydney; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Learning days

Parental leave

Birthday leave

Staff discount

Wellbeing programs

Employee assistance

Volunteer days

Job summary

THE ICONIC is seeking a Vendor Management Project Facilitator based in NSW to improve how commercial and fulfilment teams collaborate. You will support cross-functional projects, optimize vendor processes, and align commercial plans with fulfilment centre capacity.

You’ll work with Category Management, Fulfilment Centre Operations and Vendor Management teams to turn operational insights into practical improvements across the vendor lifecycle.

Qualifications

• Experience in Customer Service, Supply chain, logistics, e-commerce or retail environment.
• Experience or interest in growing your project management, process improvement or strategic operation skill set.
• Strong communication skills with the ability to explain processes clearly to commercial and operational teams.
• Collaborative approach and ability to build relationships across teams.
• Strong attention to detail when mapping workflows and tracking measures.
• Good organisation and time-management with initiative to meet deadlines.
• Ability to stay calm and follow procedures in a changing environment.

Responsibilities

• Reviewing vendor compliance and shipment data.
• Coordinating operational reviews with Category Managers and Fulfilment Centre operations.
• Supporting cross-functional process improvement projects across Logistics, Finance, Category Management and Product.
• Developing and maintaining SOPs and compliance playbooks with Vendor Management Team.
• Tracking project progress and supporting adoption of new workflows.

Skills

Customer service

Supply chain

Logistics

E-commerce

Project management interest

Job description

THE ICONIC is seeking a Vendor Management Project Facilitator based in NSW to improve how commercial and fulfilment teams collaborate. You will support cross-functional projects, optimize vendor processes, and align commercial plans with fulfilment centre capacity.

You’ll work with Category Management, Fulfilment Centre Operations and Vendor Management teams to turn operational insights into practical improvements across the vendor lifecycle.