Valet Shift Lead & Guest Experience

Red Hawk Resort + Casino; Casino; On-site; AUD 50,000 - 60,000; Full time

Job summary

Red Hawk Resort + Casino in New South Wales, Casino, Australia, is seeking a Valet Operations Supervisor to plan and direct daily valet activities on a rotating shift. You will oversee the valet team, ensure safe vehicle handling, and maintain service quality.

This role requires a high school diploma or GED and a valid driver's license with a clean record. You will manage staffing, inventory, and reports while representing the resort to guests and maintaining professional standards in all

Qualifications

• High school diploma or GED required.
• Must possess a valid driver’s license from the State and a good driving record.

Responsibilities

• Plans and directs the daily operations of the Valet function on assigned shift.
• Observes activities and procedures of valet team members, to ensure smooth and efficient operation of assigned shift.
• Operates, parks and retrieves guest vehicles in a safe manner, as needed.
• Oversees the cost-efficiency, staffing and uniform standards of valet team members on assigned shift.
• Ensures that the work areas for valet team members are kept clean, neat and well-stocked with necessary supplies.
• Ensures a maximum level of guest service and satisfaction is achieved and maintained.
• Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
• Motivates valet team members on assigned shift consistently.
• Directly supervises the activities of the valet attendants.
• Valet Unsanitary Vehicles
• Working outside in adverse weather: Rain, Snow, Ice, Extreme Heat
• Acts as an Ambassador for RHC
• Performs all other duties as assigned.

Education

High school diploma or GED

Job description

Red Hawk Resort + Casino in New South Wales, Casino, Australia, is seeking a Valet Operations Supervisor to plan and direct daily valet activities on a rotating shift. You will oversee the valet team, ensure safe vehicle handling, and maintain service quality.

This role requires a high school diploma or GED and a valid driver's license with a clean record. You will manage staffing, inventory, and reports while representing the resort to guests and maintaining professional standards in all