Security Officer Lead - Guest Experience & Teams

Red Hawk Casino; Casino; On-site; AUD 65,000 - 90,000; Full time

Job summary

Red Hawk Casino is seeking a Security Supervisor to oversee Security Officers on assigned shifts, ensuring guest safety and smooth operation of the casino floor.

You will maintain staffing levels, conduct training, supervise performance, and manage incident reporting. The role requires 21+ and experience in security or guest services within gaming environments, with a focus on professional guest interactions and compliance.

Qualifications

• Requires supervisory and guest services experience.
• Background in security or gaming preferred.
• Ages 21+ and willingness to work shifts including nights.

Responsibilities

• Supervise Security Officers during assigned shift.
• Maintain staffing levels through interviewing, selecting, training, scheduling, evaluating, promoting and disciplining employees.
• Patrol the property and report hazards to ensure safety of guests and staff.
• Back-up Security Officers as needed and perform their duties when required.
• Prepare and request incident reports involving guests or staff.
• Guard transfers of monies and chips on the casino floor and transport chip fills and credits.
• Engage with guests and employees professionally to maximize guest satisfaction.
• Attend departmental meetings to facilitate information flow; ensure accurate records and reports.
• Develop and implement an employee engagement strategy with regular feedback.

Skills

Staff supervision

Guest services

Communication

Team coordination

Education

High school diploma or GED

Associates degree

Tools

None

Job description

Red Hawk Casino is seeking a Security Supervisor to oversee Security Officers on assigned shifts, ensuring guest safety and smooth operation of the casino floor.

You will maintain staffing levels, conduct training, supervise performance, and manage incident reporting. The role requires 21+ and experience in security or guest services within gaming environments, with a focus on professional guest interactions and compliance.