Utilities Customer Service Lead – Canberra

Petstock Group; Canberra; On-site; AUD 60,000 - 70,000; Full time

Job summary

Evoenergy in Canberra is seeking a Customer Service Officer to join our Customer Delivery Group, delivering responsive service to the local community. You will manage customer applications for new or existing connections and liaise with teams to achieve required outcomes.

We value strong communication, problem solving, data entry accuracy, and a proactive approach to safety and regulatory compliance in the energy sector.

Qualifications

• Experience in delivering customer service and resolving inquiries.
• Ability to adapt to new technology and systems.
• Willingness to understand energy industry regulations.

Responsibilities

• Handle customer applications for new or existing connections.
• Coordinate with internal teams to achieve required outcomes.
• Provide day-to-day reception management and customer enquiries response.

Skills

Customer service

Conflict resolution

MS Office proficiency

Regulatory knowledge

Communication

Data entry

Tools

Microsoft Office

Job description

Evoenergy in Canberra is seeking a Customer Service Officer to join our Customer Delivery Group, delivering responsive service to the local community. You will manage customer applications for new or existing connections and liaise with teams to achieve required outcomes.

We value strong communication, problem solving, data entry accuracy, and a proactive approach to safety and regulatory compliance in the energy sector.