Customer Service Officer

LiveHire Limited; Canberra; On-site; AUD 55,000 - 65,000; Full time

Job summary

Evoenergy in Canberra is seeking a Customer Service Officer to join our Customer Delivery Group. You will handle customer applications for new or existing connections and work with teams across the business to deliver timely outcomes.

The ideal candidate has strong customer service experience, proficient in MS Office, excellent communication, and an ability to balance priorities while maintaining safety and compliance in our energy environment.

Qualifications

• Customer service experience essential.
• Demonstrated ability to resolve conflicts and customer issues.
• Proficiency with Microsoft Office and adaptability to new tools.
• Ability to balance priorities while meeting customer expectations.
• Strong written and verbal communication skills.
• Attention to detail in all tasks.

Responsibilities

• Manage customer applications for new or existing connections.
• Liaise with internal teams to achieve required outcomes.
• Provide day-to-day management of reception operations.
• Understand and adhere to energy industry regulations.
• Accurate data entry into Evoenergy systems.
• Demonstrate a safe, inclusive, and respectful workplace.

Skills

Customer service

Conflict resolution

MS Office

Adapt to new technology

Prioritisation

Written and verbal communication

Detail oriented

Job description

Our Customer Delivery Group are looking for a Customer Service Officer to join our team of dedicated professionals. This is an exciting opportunity for somebody who thrives in a high performing environment and is passionate about providing exceptional customer service to our Canberra community.

Our Customer Service Officers manage customer applications relating to new or existing connections and liaise with teams throughout the business to effect required outcomes.

Key responsibilities:

• Customer service experience extending to conflict resolution
• Proficiency in Microsoft Office suite and the ability to adapt to new technology
• Willingness to learn the application of legislation in a utility environment
• Experience balancing priorities whilst continuing to meet the expectations of our customers
• Well-developed written and verbal communication skills
• Detail focussed approach to all aspects of work

Our ideal candidate:

• You take active steps to ensure the safety of your colleagues and our community, championing a safe, inclusive, and respectful environment
• Provide resolution for all customer enquiries including investigation, liaising with internal teams and timely provision of responses to customers
• Providing day-to-day management of reception operations
• Understand and adhere to regulation that relates to the energy industry
• Accurate management of data into various Evoenergy systems

About Evoenergy

We own, maintain and operate the electricity distribution network in the ACT and the gas network in the ACT and parts of NSW. We supply safe, reliable and cost-effective electricity to over 200,000 residential and business electricity customers, and over 140,000 gas customers.

At Evoenergy, we’re focused on safety, reliability, innovation and sustainability. We boast a positive safety culture that encourages and inspires, because the work we do matters to thousands of Canberrans.

We’re an Equal Opportunity Employer and embrace a diverse, inclusive, and respective culture, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds - and encourage applications regardless of gender, age, ethnicity, sexual orientation, disability.

Thinking of moving in Canberra?

The ACT is Australia's best kept secret. Canberra’s location offers easy access to the South Coast and snowfields, making it perfect for an outdoor and adventure based lifestyle. We will support your cost to relocate. Learn more about the territory here.

We anticipate a large number of applicants for this role and may close this advertisement earlier than the planned close date

Applications close: 5th October