Pet Store Lead: Elevate Customer Experience & Growth

Petstock Group; Canberra; On-site; AUD 60,000 - 70,000; Full time

Job summary

Evoenergy in Canberra is seeking a Customer Service Officer to join our Customer Delivery Group, delivering responsive service to the local community. You will manage customer applications for new or existing connections and liaise with teams to achieve required outcomes.

We value strong communication, problem solving, data entry accuracy, and a proactive approach to safety and regulatory compliance in the energy sector.

Qualifications

• Experience in delivering customer service and resolving inquiries.
• Ability to adapt to new technology and systems.
• Willingness to understand energy industry regulations.

Responsibilities

• Handle customer applications for new or existing connections.
• Coordinate with internal teams to achieve required outcomes.
• Provide day-to-day reception management and customer enquiries response.

Skills

Customer service

Conflict resolution

MS Office proficiency

Regulatory knowledge

Communication

Data entry

Tools

Microsoft Office

Job description

Customer Service Officer - Evoenergy

Our Customer Delivery Group are looking for a Customer Service Officer to join our team of dedicated professionals. This is an exciting opportunity for somebody who thrives in a high performing environment and is passionate about providing exceptional customer service to our Canberra community.

Our Customer Service Officers manage customer applications relating to new or existing connections and liaise with teams throughout the business to effect required outcomes.

Key responsibilities:

• Customer service experience extending to conflict resolution
• Proficiency in Microsoft Office suite and the ability to adapt to new technology
• Willingness to learn the application of legislation in a utility environment
• Experience balancing priorities whilst continuing to meet the expectations of our customers
• Well-developed written and verbal communication skills
• Detail focussed approach to all aspects of work
• You take active steps to ensure the safety of your colleagues and our community, championing a safe, inclusive, and respectful environment
• Provide resolution for all customer enquiries including investigation, liaising with internal teams and timely provision of responses to customers
• Providing day‑to‑day management of reception operations
• Understand and adhere to regulation that relates to the energy industry
• Accurate management of data into various Evoenergy systems

About Evoenergy

We own, maintain and operate the electricity distribution network in the ACT and the gas network in the ACT and parts of NSW. We supply safe, reliable and cost‑effective electricity to over 200,000 residential and business electricity customers, and over 140,000 gas customers.

At Evoenergy, we’re focused on safety, reliability, innovation and sustainability. We boast a positive safety culture that encourages and inspires, because the work we do matters to thousands of Canberrans.

We’re an Equal Opportunity Employer and embrace a diverse, inclusive, and respective culture, where people are empowered to fulfil their potential.

We welcome people with diverse skills, experiences, perspectives and backgrounds – and encourage applications regardless of gender, age, ethnicity, sexual orientation, disability.

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