Customer Experience Officer – Utilities, Reception & Relocation

Evoenergy ACT; Canberra; On-site; AUD 60,000 - 70,000; Full time

Job summary

Evoenergy is seeking a Customer Service Officer in Canberra to support the local community by handling customer applications for new and existing connections and coordinating with internal teams to achieve timely outcomes.

The ideal candidate will have strong customer service experience, proficiency in MS Office, and a commitment to safety, accuracy, and regulatory awareness within the energy sector.

Qualifications

• Experience in customer service with conflict resolution.
• Proficiency in Microsoft Office and adaptability to new technology.
• Willingness to learn energy industry legislation.
• Ability to balance priorities while meeting customer expectations.
• Strong written and verbal communication.
• Attention to detail in all tasks.

Responsibilities

• Manage customer applications for new or existing connections.
• Liaise with internal teams to deliver required outcomes.
• Provide day-to-day reception management.
• Ensure compliance with energy industry regulations.
• Accurate data entry into Evoenergy systems.

Skills

Customer service

MS Office

Legislation

Prioritisation

Communication

Attention to detail

Job description

Evoenergy is seeking a Customer Service Officer in Canberra to support the local community by handling customer applications for new and existing connections and coordinating with internal teams to achieve timely outcomes.

The ideal candidate will have strong customer service experience, proficiency in MS Office, and a commitment to safety, accuracy, and regulatory awareness within the energy sector.