Relocation‑Assisted Customer Service Officer

Evoenergy; Canberra; On-site; AUD 55,000 - 75,000; Full time

Job summary

Evoenergy is hiring a Customer Service Officer in Canberra. You will manage customer applications related to connections, liaise with internal teams, and resolve enquiries with a focus on safety and data accuracy.

Ideal candidates have strong communication, MS Office proficiency, and the ability to apply energy sector regulations while prioritising customer satisfaction in a fast-paced environment.

Qualifications

• Experience in customer service with ability to resolve conflicts.
• Proficient in Microsoft Office and quick to adopt new tech.
• Ability to understand and apply energy-related legislation.
• Strong prioritisation, written and verbal communication skills.
• Detail-oriented with a focus on safety and data accuracy.

Responsibilities

• Manage customer applications for new or existing connections.
• Coordinate with internal teams to achieve required outcomes.
• Respond to customer enquiries and provide timely resolutions.
• Oversee day-to-day reception operations.
• Adhere to energy industry regulations and maintain data in Evoenergy systems.
• Ensure a safe, inclusive, and respectful service environment.

Skills

Customer service

Conflict resolution

Microsoft Office

Legislation knowledge

Communication skills

Attention to detail

Safety awareness

Data entry

Reception management

Regulatory knowledge

Tools

Microsoft Office

Job description

Evoenergy is hiring a Customer Service Officer in Canberra. You will manage customer applications related to connections, liaise with internal teams, and resolve enquiries with a focus on safety and data accuracy.

Ideal candidates have strong communication, MS Office proficiency, and the ability to apply energy sector regulations while prioritising customer satisfaction in a fast-paced environment.