Customer Service Officer

Evoenergy; Canberra; On-site; AUD 55,000 - 75,000; Full time

Job summary

Evoenergy is hiring a Customer Service Officer in Canberra. You will manage customer applications related to connections, liaise with internal teams, and resolve enquiries with a focus on safety and data accuracy.

Ideal candidates have strong communication, MS Office proficiency, and the ability to apply energy sector regulations while prioritising customer satisfaction in a fast-paced environment.

Qualifications

• Experience in customer service with ability to resolve conflicts.
• Proficient in Microsoft Office and quick to adopt new tech.
• Ability to understand and apply energy-related legislation.
• Strong prioritisation, written and verbal communication skills.
• Detail-oriented with a focus on safety and data accuracy.

Responsibilities

• Manage customer applications for new or existing connections.
• Coordinate with internal teams to achieve required outcomes.
• Respond to customer enquiries and provide timely resolutions.
• Oversee day-to-day reception operations.
• Adhere to energy industry regulations and maintain data in Evoenergy systems.
• Ensure a safe, inclusive, and respectful service environment.

Skills

Customer service

Conflict resolution

Microsoft Office

Legislation knowledge

Communication skills

Attention to detail

Safety awareness

Data entry

Reception management

Regulatory knowledge

Tools

Microsoft Office

Job description

Our Customer Delivery Group are looking for a Customer Service Officer to join our team of dedicated professionals. This is an exciting opportunity for somebody who thrives in a high performing environment and is passionate about providing exceptional customer service to our Canberra community.

Our Customer Service Officers manage customer applications relating to new or existing connections and liaise with teams throughout the business to effect required outcomes.

Key responsibilities:

• Customer service experience extending to conflict resolution
• Proficiency in Microsoft Office suite and the ability to adapt to new technology
• Willingness to learn the application of legislation in a utility environment
• Experience balancing priorities whilst continuing to meet the expectations of our customers
• Well-developed written and verbal communication skills
• Detail focussed approach to all aspects of work
• You take active steps to ensure the safety of your colleagues and our community, championing a safe, inclusive, and respectful environment
• Provide resolution for all customer enquiries including investigation, liaising with internal teams and timely provision of responses to customers
• Providing day-to-day management of reception operations
• Understand and adhere to regulation that relates to the energy industry
• Accurate management of data into various Evoenergy systems

About Evoenergy

We own, maintain and operate the electricity distribution network in the ACT and the gas network in the ACT and parts of NSW. We supply safe, reliable and cost-effective electricity to over 200,000 residential and business electricity customers, and over 140,000 gas customers.

At Evoenergy, we're focused on safety, reliability, innovation and sustainability. We boast a positive safety culture that encourages and inspires, because the work we do matters to thousands of Canberrans.

We're an Equal Opportunity Employer and embrace a diverse, inclusive, and respective culture, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds – and encourage applications regardless of gender, age, ethnicity, sexual orientation, disability.

Thinking of moving in Canberra?

The ACT is Australia's best kept secret. Canberra's location offers easy access to the South Coast and snowfields, making it perfect for an outdoor and adventure based lifestyle. We will support your cost to relocate. Learn more about the territoryhere.

We anticipate a large number of applicants for this role and may close this advertisement earlier than the planned close date