Energy Utilities Customer Service Specialist

LiveHire Limited; Canberra; On-site; AUD 55,000 - 65,000; Full time

Job summary

Evoenergy in Canberra is seeking a Customer Service Officer to join our Customer Delivery Group. You will handle customer applications for new or existing connections and work with teams across the business to deliver timely outcomes.

The ideal candidate has strong customer service experience, proficient in MS Office, excellent communication, and an ability to balance priorities while maintaining safety and compliance in our energy environment.

Qualifications

• Customer service experience essential.
• Demonstrated ability to resolve conflicts and customer issues.
• Proficiency with Microsoft Office and adaptability to new tools.
• Ability to balance priorities while meeting customer expectations.
• Strong written and verbal communication skills.
• Attention to detail in all tasks.

Responsibilities

• Manage customer applications for new or existing connections.
• Liaise with internal teams to achieve required outcomes.
• Provide day-to-day management of reception operations.
• Understand and adhere to energy industry regulations.
• Accurate data entry into Evoenergy systems.
• Demonstrate a safe, inclusive, and respectful workplace.

Skills

Customer service

Conflict resolution

MS Office

Adapt to new technology

Prioritisation

Written and verbal communication

Detail oriented

Job description

Evoenergy in Canberra is seeking a Customer Service Officer to join our Customer Delivery Group. You will handle customer applications for new or existing connections and work with teams across the business to deliver timely outcomes.

The ideal candidate has strong customer service experience, proficient in MS Office, excellent communication, and an ability to balance priorities while maintaining safety and compliance in our energy environment.