UC Specialist

Leader SA; Victoria; Híbrido; AUD 80.000 - 110.000; Jornada completa

Descripción de la vacante

Leader SA is seeking a highly motivated UC Specialist to support Unified Communications and Microsoft Teams Rooms solutions. The role blends technical delivery, pre-sales consulting, demonstrations and partner enablement across MSPs, resellers and end customers.

The ideal candidate will design, configure and support MTR/UC solutions, prepare designs and BOMs, and perform on-site commissioning. Strong communication and collaboration skills are essential.

Formación

• Previous experience in a UC, VoIP, networking or pre-sales engineering role.
• Experience with Microsoft Teams Rooms deployments and support.

Responsabilidades

• Design, configure and support Microsoft Teams Rooms (MTR) and UC solutions.
• Prepare solution designs, bills of materials and technical recommendations.
• Perform remote and onsite commissioning of meeting room and collaboration solutions.
• Validate hardware compatibility, firmware and network requirements.
• Conduct customer discovery sessions and recommend suitable UC solutions.
• Support the sales team with technical expertise during customer engagements.
• Deliver product presentations, demonstrations and proof-of-concept environments.
• Assist partners and customers with deployment, troubleshooting and best practice.
• Run webinars, workshops and certification sessions.
• Work with vendors and distributors to resolve escalated technical issues.
• Communicate effectively with clients and colleagues to resolve technical issues.
• Maintain up-to-date knowledge of new technologies and changes in the field.
• The ability to present technical concepts to both technical and non-technical audiences.
• Confidence delivering live demonstrations and training sessions.
• Strong written and verbal communication skills, to interact with the team and with partners.

Conocimientos

UC/VoIP knowledge

Pre-sales experience

Customer engagement

Presentation skills

Herramientas

Microsoft Teams Rooms (MTR)

Networking tools

Remote support tooling

Descripción del empleo

We are seeking a highly motivated and technically skilled UC Specialist to support the growth of our Unified Communications and Microsoft Teams Rooms (MTR) solutions business. The role combines technical delivery, pre-sales consulting, demonstrations, partner enablement and customer training. The ideal candidate is comfortable working with MSPs, resellers and end customers across both technical and commercial discussions, and experience with Microsoft Teams Rooms technologies is highly desirable.

What you’d be doing

• Design, configure and support Microsoft Teams Rooms (MTR) and UC solutions.
• Prepare solution designs, bills of materials and technical recommendations.
• Perform remote and onsite commissioning of meeting room and collaboration solutions.
• Validate hardware compatibility, firmware and network requirements.
• Conduct customer discovery sessions and recommend suitable UC solutions.
• Support the sales team with technical expertise during customer engagements.
• Deliver product presentations, demonstrations and proof-of-concept environments.

Partner enablement and training

• Assist partners and customers with deployment, troubleshooting and best practice.
• Run webinars, workshops and certification sessions.

Escalation and upkeep

• Work with vendors and distributors to resolve escalated technical issues.
• Communicate effectively with clients and colleagues to resolve technical issues.
• Maintain up-to-date knowledge of new technologies and changes in the field.

Experience

• Previous experience in a UC, VoIP, networking, collaboration or pre-sales engineering role.
• Experience with Microsoft Teams Rooms (MTR) deployments and support. Highly desirable

Technical knowledge

• A strong understanding of unified communications and collaboration technologies.
• A strong understanding of networking protocols and architecture — TCP/IP, DNS, DHCP and firewalls.
• Strong knowledge of meeting room and AV solutions.
• An understanding of cloud communication technologies.
• Knowledge of security issues such as encryption, authentication and basic firewall configuration.

Presenting and communicating

• The ability to present technical concepts to both technical and non-technical audiences.
• Confidence delivering live demonstrations and training sessions.
• Strong written and verbal communication skills, to interact with the team and with partners.

How you work

• The ability to adapt to new technologies and changes in the field.
• Well organised, with the ability to multitask and handle pressure.
• A team player, able to work independently and learn quickly.
• The ability to work proficiently with minimal daily guidance.
• A focus on personal development.